Overall Satisfaction with TrustRadius for Vendors
We are using TrustRadius to help source feedback on our product from our end-user customers. We needed a platform where our customers could provide feedback on a non-biased, 3rd party research site. TrustRadius has allowed us to receive this feedback from our customers regularly, and we also enjoy how we can reward our customers with gift cards for their reviews.
- Amazon gift card offerings
- Ease of use
- Scalability
- Lack of multilingual review acceptance
- Long-form reviews can limit the customer participation
- Increased customer feedback
- Boosted organic traffic
The review content is much more detailed than other sites we work with. The long-form reviews mean customers must be more thoughtful and detailed with their responses. We like this because it helps us get a well-rounded picture of how our customers feel about working with our software and also with us as their vendor.
We enjoyed the long-form reviews and the ability for our customers to earn gift cards for the reviews. TrustRadius also makes it easy to reward gift cards to customers if needed retroactively. Also, they offer the review campaign generation service on the vendor's behalf, which we also appreciate.
Do you think TrustRadius for Vendors delivers good value for the price?
Yes
Are you happy with TrustRadius for Vendors's feature set?
Yes
Did TrustRadius for Vendors live up to sales and marketing promises?
Yes
Did implementation of TrustRadius for Vendors go as expected?
I wasn't involved with the implementation phase
Would you buy TrustRadius for Vendors again?
Yes