Tool to give you those quick wins!
November 28, 2021
Tool to give you those quick wins!
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Programmable SMS
Overall Satisfaction with Twilio
Allows us to communicate with customers on a reliable communication channel (short message service). This allows us to target/send notifications (promotional, order status, service, etc.) to customers using smartphones or non-smartphones. SMS is legacy but still effective as it attracts attention, texts get read unline million push notifications all in all cheaper and effective method to stay in touch with customers.
- Works great and helps businesses communicate effectively and programmatically
- Light weight interface
- Well documented
- Magic SMS login
- A cloud service provider should always have ways of improving pricing given this competitive industry
- Consistency across the sales team
- Customer service with instant messaging to suite customers from different time zones
- Integration with CRMs
- Little to no service outages
- Prebuilt flows-messaging templates for promo campaigns
- Always growing in terms of features
- Quick deployment
- Reliable service
- Compliance win
- Cherwell Information Security Management Solution (ISMS)
Can't say much as the test was not very thorough but I can say Twilio would've been in a strong position going by how quickly we could deploy, with very little vendor support as the product was well documented.
Do you think Twilio delivers good value for the price?
Not sure
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes