A road to better customer penetration
Updated October 07, 2023
A road to better customer penetration
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Flex
- Programmable SMS
- Programmable Chat
- Twilio API for WhatsApp
- Authy
Overall Satisfaction with Twilio
We are a software integrator, helping Twilio customers onboard onto Twilio products. Our customers use twilio in the following manner:
- Onboard customer into their CRM
- Customer support
- Outbound marketing messages
- Use Twilio IoT to track to their fleet
- Outbound / inbound messaging
- Twilio flex
- SMS
- Twilio customer support for developers
- Documentation
- Build more ready to user features on React UI
- Implementation of Twilio for the customer is expensive
- Product reliability is high
Yes it has all the channel I need. some customers in asia might want integrations with local chat channels like viber and kakaotak
Twilio is a one stop solution to any company that requires a global marketing platform. One of my companies has a customer support center in europe and australia and with Twilio they could offload excess demand to the other region seamlessly.
Amazon connect
Do you think Twilio delivers good value for the price?
Not sure
Are you happy with Twilio's feature set?
Yes
Did Twilio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio go as expected?
Yes
Would you buy Twilio again?
Yes
Using Twilio
1 - We are a software integration service business
1 - Nodjs and react
- marketing messaging
- call routing
- customer support -- flex
- KYC
- customer automation
- waiting to see AI use case
Evaluating Twilio and Competitors
- Scalability
- Ease of Use