Issues following merger but still good software
February 19, 2021
Issues following merger but still good software
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We are currently using UKG Pro across our entire company. It addresses all of our payroll and HRIS needs.
- Payroll processing
- Employee reviews
- Timekeeping (has improved with the addition of Kronos but you must pay additional fees).
- Customer service has dramatically declined since the merger with Kronos.
- UKG has increased our employee engagement.
Our account manager when above and beyond with a tax issue that we had. The amount of detail provided was exceptional.