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Once you try UltiPro, you'll never go back!
April 08, 2014

Once you try UltiPro, you'll never go back!

Amy Zuckerman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Core, Business Intelligence

Overall Satisfaction

We use UltiPro core for HR and Payroll. All full time employees use self service to review personnel data, job and review history and submit PTO requests. We use the powerful Cognos usiness Intelligence tool to push reports through email to executives, managers and frontline users. When we first implemented the product in 2004 the seamless integration with Payroll was major selling factor. The product forced and helped foster a very positive work interface between our HR and Payroll groups.
  • The Business Intelligence reporting through Cognos is second to none. Any field I see I can pull into a report and analyze.
  • UltiPro has an AMAZING user group community. It's something I bring up anytime a prospective client contacts me. I get most of my answers (and shared report templates) from other users around the country
  • Ultimate Software is very forward facing. Sometimes it's frustrating when it feels like a product gets rolled out sooner than the company is ready to support it, but I still appreciate that the company is on the cutting edge of HR technology and is always looking for the very latest tools to make my job easier.
  • It can be difficult to connect with a live support person. We are assigned a Named Service Representative, which sounds good on paper, but when I have a burning question with a deadline, it can be torture to play phone tag with this rep. By the time I call back, they've moved on to the next ticket in their queue. Luckily, the user group community is so strong I can usually get the answers I need.
  • We are able to push much more information to employees and managers through the self service portal and scheduled/pushed (via email) reports.
A few years ago we fell for a competitor's sales pitch and switched products. That lasted exactly three months before we came running back to UltiPro. Once we got used to full access to our data it was too difficult for us to revert to a more closed model. The reporting tool on the other was nowhere near as powerful as Cognos.
What our company loves about UltiPro is it's open construction - any field I see I can report on. That is powerful, but comes with a pretty steep learning curve. The product may not be the best fit for a company used to a more service-oriented model (meaning, you call support to add deduction codes or write your reports). Ultimate will do all of this for you, of course, but its power is in its openness to the front-end user.