Item: UKG Pro
Rating: 9
Author: Amanda Robitaille, MBA

Support Rating

Anytime that I reach out, I get immediate response. However, sometimes it is hard to reach the right person easily for whatever question I have.

Use Cases and Deployment Scope

Our entire company uses Ultipro as our HRIS system as well as the associate self-service portal to handle administrative functions for associates. This software processes our payroll and houses our associate information. We do run many reports using this software as well.

Pros and Cons

Customer Service
Training
Interfacing with other vendors

Customizing isn't always easy
Building reports is not something that can be done by all HR associates, and it is not an easy process. It could be improved if there were a way anyone working in HR could select information they would like in a report and create their own. I have done this with other HRIS systems and it is something I miss when using Ultimate.

Training Types Used

Online training
In-person training
Self-taught

Online Training

I was not part of the group that had the training

In-Person Training

I have attended several of their in-person trianings and they were all fantastic.

Likelihood to Recommend

Ultipro seems great for large companies that have thousands of associates. The site never crashes or is down for any reason. It is easy to access from anywhere, although the organization I work in does not use an Ultipro app and I wish that was available. It is easy and intuitive when using basic administrative functions (entering new hires, terminations, changes of wages, etc.). However, I can't see a small company getting a lot of use out of this product because they would not have a need for all the features Ultipro has.

The Ultimate HRIS product

Overall Satisfaction with UltiPro