UltiPro Core HR/Payroll and UTM Solution Review
Updated February 07, 2019

UltiPro Core HR/Payroll and UTM Solution Review

Robert W. Staples, III., P.E. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

It is being used across the whole organization and has enabled employees to manage their own information regarding emergency contacts, direct deposit, W-4, address, telephone number, and taxes. We currently use Core HR/Payroll and UTM. UltiPro allowed us to consolidate our solutions used for HR and enabled our HR team to be more self-sufficient.

Pros

  • Employee Self-Service - This is a strength because it is easy to use and allows the user to manage their personal information.
  • Business Intelligence Reporting - The IBM Cognos solution used is robust and flexible and is easy for someone with BI experience to create and manage custom reports.
  • Adding a new hire to the system - This process is simple and easy and value rules can be used to make this even simpler.

Cons

  • UTM PTO Balances - These are inaccurate when you are processing timesheets in arrears and the balance brought back in from Core HR/Payroll is inconsistent with what is in UTM.
  • GL Actual Accrual Reporting - It was suggested to move to bi-weekly payroll but then there is no way to report on the actual accrual on a monthly basis. I have heard a report is in development but is not available yet.
  • Mobile App - The mobile app works great for what is working but it has taken a long time to get timesheets incorporated and is still not ready yet so we have not rolled it out to the organization. When this comes, we will have to test thoroughly.
  • Time savings
  • Consolidating HR administration under a single solution
We have not yet achieved significant time savings as we just transitioned to UltiPro in July 2017 but I attended Ultimate Connections 2018 and do believe there are significant opportunities for us to get there with what I saw at the conference. We have consolidated two HR applications into one with UltiPro as we had a separate core HR/payroll and Timekeeping solution prior to UltiPro. We are planning to roll out Recruiting and Onboarding later this year which will further consolidate our solution.
The main reason we were more confident in UltiPro as opposed to Ceridian Dayforce was based on the customer service we were seeing currently with Ceridian. We had a legacy Ceridian solution and it was very difficult to get good customer service. During the selection process, the people at UltiPro were more available and we had more personal interaction with them. Now, being with UltiPro, the customer service has been excellent solidifying our decision.
UltiPro is a good solution and works well as a Software and as a Service HR solution. The employee self-service and payroll functionality are top-notch. The UTM solution for smaller companies could use additional work but UltiPro is planning to roll out a Time solution for 2019 and 2020 so hopefully, that addresses some of our concerns.

UKG Pro Feature Ratings

8.7
Employee demographic data
8
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
10
Support for external payroll vendors
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
9
8.7
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
10
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
9
8.0
Tracking of all physical assets
8
9.0
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

UltiPro is intuitive and fairly easy to pick up without training. The menu structure is easy and a lot of our users were able to pick it up without much assistance. Our administrators did provide training for the employees at Go-Live. For administrators, I recommend taking advantage of UltiPro's training which is included in the cost your company will pay.
  • Online training
  • Self-taught
There is a whole website dedicated to training with UltiPro and they have coined it UltiUniversity. You have the option to take self-paced training where you listen and watch videos or you can take an online instructor-led course and ask questions throughout the training. I think both methods with UltiPro work well and I would highly recommend going with what you prefer.

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    (Vendor Representative) commented 6 years ago
    Hi Robert, thank you for your feedback. We're thrilled to hear you are enjoying our customer service. I hope you had a great time at Connections. Have a wonderful day!

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