Item: UKG Pro
Rating: 9
Author: Regina D. Jones, PHR

Use Cases and Deployment Scope

We use UltiPro for our corporate office along with 155 of our center locations throughout the United States. UltiPro has addressed many of our issues with performance management allowing managers to complete the review in the system as well as allowing HR to track status etc.

We also use it for salary planning and merit increases which has reduced the time it takes for us to complete this process from 7 weeks to 4 weeks.

Pros and Cons

UltiPro is a true partner for us, not just a vendor.
The education for life option is a true value add for our users. It allows me to assign training to get new employees up to speed without having to spend a large amount of my time helping them to get familiar with the system.
The UltiPro platform is configurable allowing us to be nimble and make changes to the system as needed by the business without requiring an outside resource.

I would love an option in UltiPro to better assist us with administering FMLA. This is functionality that I think would move UltiPro ahead of other HCM systems.
The salary planning module could use some improvements. It's much better than it was, but I would like to see it be more of a workbench type module than just a system functioning spreadsheet.

UltiPro Business Outcomes

Other

We are now able to complete both the competencies review and the personal goals review at the same time. This reduces the amount of time it takes to complete this process. Managers appreciate being able to do it all at one time and it gives an overall view of the employee performance.

Alternatives Considered

Oracle Cloud Infrastructure (OCI) and Workday Human Capital Management

The one advantage of competitors I see so far is a more extensive compensation workbench in Oracle. The ability to track financials in the same system as the HCM has been seen as a positive by the organization.

Workday has a similar setup as UltiPro but does not appear to be as flexible. This is based only on a product demonstration.

Performance

I have had very few issues with loading of pages or access. I will say that the pages have been loading slower lately, but I'm not sure that is attributed to UltiPro or if it is an issue with either my computer or the company network. Still not dramatically slow but slower than in the past.

Support Rating

UltiPro is truly a partner that helps us make our business better. Our relationship with them has always been different that with any other vendor that we use. I can call my account representative and tell her what I am trying to get accomplished and she will put me in contact with the people within UltiPro that can help me. That is priceless in our environment where we are constantly trying to innovate our processes.

Exceptional Examples of UKG Pro Support

As I stated previously, I believe they always provide great support to our team. One scenario on that comes to mind is when we implemented the new Onboarding product. Our project lead kept us on track and made sure we meet the goals at each step. It was a seamless transition from the old version to the new version and was completed in record time.

Likelihood to Recommend

UltiPro has been a great HCM for our population and changed the way we interact with managers. Employee and manager self-service are both very beneficial to help us keep information updated in a timely way.

UltiPro is well suited for any company that needs a configurable and reliable HCM. I would say it is less appropriate for super large companies with highly complex pay needs.

UltiPro - Partnership not just a vendor!

Overall Satisfaction with UltiPro