Unitrends looks great on paper, but ...
September 12, 2016

Unitrends looks great on paper, but ...

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

We currently use Unitrends appliances at 5 locations. We are primarily located on the East Coast so disaster planning is usually related to tropical storm activity. It's also related to any unknown disaster (natural or otherwise). We were looking for a cost effective all in one solution. Unitrends allows us to backup locally, cross-replicate backups, and utilize the Unitrends appliance as a recovery device (in some cases). Cloud based backups were considered, but we wanted to keep all of our data within our control. We are using a 'private cloud' configuration to replicate local backups to remote locations.


  • Decent user interface to create backups. Management of backup schedules is relatively simple.
  • Ability to keep your data under your control, private cloud replication is good if you have multiple sites.
  • The Unitrends appliance can act as a server in certain cases. Physical servers can be "spun up" on the appliance while you fix or replace down servers, saving the cost of redundant hardware for recovery.


  • The replication process is damn near impossible to set up yourself. Even the installation tech at Unitrends was having difficulty setting up cross-replication between two sites. Replication often breaks after Unitrends updates.
  • Regardless of what a salesperson tells you... Replication can only be pushed to one site. You can not send Site A backups to Site B and C for redundancy, only to one of them.
  • While physical machines can be brought up on a Unitrends server, Virtual Machines can not. A separate hyper-visor server must be in place to host your VMs. The hyper-visor mounts the VHDX from the Unitrends box.
  • Various bugs get fixed and reappear with new updates. For example, hot-fixes that get applied to our systems, are not consistently incorporated into releases.
  • We have used Unitrends to do file level restores of critical data.
Barracuda and Datto could only do cloud replication, not site-to-site. Barracuda could not act as a host server in an emergency. Barracuda was cheaper, but Datto was way more expensive. Unitrends was the winner on features and cost.
Unitrends might be good for a single site with cloud based replication. It does not work well for internal replication between sites. We've also found that their version control is problematic.

Unitrends Feature Ratings

Universal recovery
Not Rated
Instant recovery
Recovery verification
Business application protection
Multiple backup destinations
Incremental backup identification
Not Rated
Backup to the cloud
Not Rated
Deduplication and file compression


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