Verint Community is Best in Class
March 27, 2023
Verint Community is Best in Class
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Telligent Community
Overall Satisfaction with Verint Community
We use the Verint Community as our client community. The community offers features and functionality to help with Q&A, ideation, self-help, and other collaborative functionality. Verint Community allows us to support our clients, build brand & product features, and call deflection to help save time.
- Forum Threads - Support Q&A
- Ideation - Building and tracking ideas
- Media files - build a self help library of documents to support the community members
- Support with translation services. Would be ideal if we didn't need to shop for another vendor offering to support translations.
- Partnering to help build a global community.
- The site is very developer friendly. We would love to see some easier functionality for site managers that doesn't require a budget or developers to make things work.
- Forums
- Translations
- Ideation
- Media Gallery
- Articles
- Reduced call volume
Forum support was the best that we have found for a support community. It was also an easy transition from Jive and provided a level of comfort and ease of use that our community managers were familiar with coming from Jive. Verint Community offerings had everything all the competitors had, plus more.
Do you think Verint Community delivers good value for the price?
Yes
Are you happy with Verint Community's feature set?
Yes
Did Verint Community live up to sales and marketing promises?
No
Did implementation of Verint Community go as expected?
Yes
Would you buy Verint Community again?
Yes