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The usefulness of Viewpoint
March 12, 2020

The usefulness of Viewpoint

Jessica Rondash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vista by Viewpoint

Viewpoint is used by our operations and accounting departments. We use it for most project management functions such as all subcontractor invoicing and client billings. Viewpoint has allowed the company to all use a common system.
  • There are a lot of customization options, especially in the reporting function.
  • It links different modules together, I.E you can only write change orders to subcontractors that have subcontracts on your job.
  • It allows us to collect data and report on it, for example, we can see invoicing by business unit or by project executive, etc.
  • Some parts of Viewpoint are not the most user-friendly and it takes time to get used to the program in order to use it fully.
  • There are error loops you can get stuck in when making an accidental error.
  • Viewpoint works well for lump projects but the billing and invoicing does not lend itself to CM jobs.
  • Viewpoint has allowed the entire company to get on the same system and improve our internal tracking of costs which has been positive.
  • We have struggled with using the system on CM jobs so it has taken more time to do tasks or things have to be done outside the system to accommodate those types of jobs.
  • The ability to track things by customized fields have improved our ROI and have given us better insight.
Procore is more user-friendly than Vista, but Vista has many more features for project management. In addition, Vista handles accounting and job costing, which is not available in Procore. So Vista is a more all-encompassing software.
Support has always been very helpful and has gotten back to us quickly. In addition, they have a very robust knowledge base.

Do you think Viewpoint Vista delivers good value for the price?

Yes

Are you happy with Viewpoint Vista's feature set?

Yes

Did Viewpoint Vista live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Viewpoint Vista go as expected?

I wasn't involved with the implementation phase

Would you buy Viewpoint Vista again?

Yes

I think Viewpoint is good for general contractors. It is not the perfect software, but all software has drawbacks. The fact that you can add so much customization and create new reports is very valuable. It's less appropriate for a company that does primarily CM work.