December 02, 2021


Ahmed Elhanafy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

The combination of Salesforce and Webex [Calling] also aids in swiftly identifying customers and initiating successful customer interactions. This tool has greatly aided in calling features while remaining at home. This effective tool is used throughout our entire firm, and it delivers what it promises from here to there. It has been fantastic for continuing the "office" feel when calling in for clients, while still allowing employees to work remotely from anywhere in the world.
  • Routes Calls
  • Long-range audio and video quality.
  • Scheduling
  • security and protection protocols of the cloud service
  • could pull contact info from exchange
  • Ability to allow any employee to work from anywhere, without compromising the security.
  • Save money investing in on promise infrastructure to support telephony
  • very easy-to-use interface which keeps our training costs minimum and saves our time as well.
Its features and functionalities for calling, messaging, and meetings are working effectively. I appreciate this tool and the people who are working to make it useful to us. Moving on to the product's usage, the device features a fantastic UI that is very intuitive.
It's a terrific out-of-the-box solution that takes company setup and allows users to operate effectively across many platforms/computers. The best part is that upgrades are released on a regular basis, including new features, bug fixes, and security upgrades.
different applications due to call bundling, meetings are a more expensive choice. The software itself is fantastic because it includes typical live transcription for all calls. We find that Lawyers and Recruiting Agents appreciate this. Teams are more like something that is simple to adopt because Covid required corporations to acquire something quickly, and teams were available. So, while it doesn't exactly add up, it's all over the place.

Do you think Webex Calling delivers good value for the price?


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Did Webex Calling live up to sales and marketing promises?


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The most significant effect has been a reduction in costs as a result of having to invest less on telefinia services gear. Those who are accustomed to hardware-based telecommunication systems have been the most resistant to change.

Webex Calling Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Mobile app for Android