Item: Webex Calling
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

For making phone calls: internal and external.

Pros and Cons

Integration with Computer (can ring on speakers even when headphones are plugged in.
Ability to select Noise cancellation preference.
Integrated directory with company directory.

Can't easily add a Webex Calling contact to an ongoing conversation.
Some lag when connecting calls after accepting the call.
Challenging handling two calls at once.

Return on Investment

Increased communication and collaboration capabilities

All-in-one Platform

Cisco Webex

Security

Host settings and participant management are pretty good. Does not allow kicking people, but it might be a company-wide configuration.

Alternatives Considered

Slack

Webex Calling appears more bulky for quick conversations (compared to something like Slack),but Webex's enterprise-level solution does perform better (less lag when on calls, etc.)

Key Insights

Do you think Webex Calling delivers good value for the price?

Not sure

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Other Software Used

Slack

Likelihood to Recommend

A pretty well-rounded product. With the integrated directory, you can quickly look up can call people without knowing their actual number.

Webex Calling is a good Enterprise Communication solution

Overall Satisfaction with Webex Calling