Senior customer success engineer prisma access
April 09, 2022

Senior customer success engineer prisma access

khalid khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex Meetings

Webex Meetings is a robust strong easy to use product. I have a lot of rich features, like screen sharing, separate rooms, video recording and accessing mouse feature etc . I use it for business use, team meeting, interviews , and weekly meetings with customers and internal stakeholders. One issue I feel is the integration with outlook. Then plugins that need to install timely manner can cause meeting issues.
  • Video recording is easy
  • Simple to use
  • Split break room feature is a good option
  • Integration with 3 rd party SW
  • Simplicity
  • Better backgroud picture
  • Well we dont need to be in office and even air travel we can save.
  • People feel more relax with online interactions.
  • Security is good .So we can share info without any issues.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

Well, there are unplanned outages. But that can happen to any product. In a v imp meeting, there was a voice issue so we have to cancel meeting. Once some folks can't join Webex Meetings. But 95 % Webex Meeting's is available and v reliable.
Webex scalabilty is great I have seen integration with lots of software. Chat tool, outlook other application it is great. Moreover integration with 3 rd party is also v secure.
Performance is a smooth and seamless. Not only pages, the application moves easily. And most importantly this product is innovating. Even if initially its slow but then I recover.
I think Webex Meetings is 9 out of 10 in terms of over all performance. Easy to use, highly scalable I have seen more than 200 folks in a meeting without any issues. On mobile app need more work to make it light and better.Sometimes with video it acts slow and choppy video event with good internet.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
8
Mobile support
8
Desktop sharing
9
Whiteboards
9
Calendar integration
9
Meeting initiation
9
Integrates with social media
8
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
9
Participant roles & permissions
10
Confidential attendee list
10

Cisco Webex Experience

Webex is extremely secure from end to end . Higly recommeneded

Using Webex Meetings

  • Not using in my company
  • Scalabilty and security
  • Cost
  • Easiness
  • Features

Evaluating Webex Meetings and Competitors

Yes - Zoom and we loved it as its easy to use.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product

Webex Meetings Support

As usuall support is great. CSE is available all the time. If its a sev 1/2 it follow the sun with solution and RCA
ProsCons
Quick Resolution
Knowledgeable team
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
During meeting voice was not working and support org work day and day out to fix the issue.

Using Webex Meetings

I would say 9.5 .It's good and evolving.
ProsCons
Like to use
Easy to use
Feel confident using
Requires technical support
Lots to learn
  • Recording
  • sharing screen
  • integration
  • outlook integration
Yes - Its pretty good and easy to use