Webexpenses - Everything for Everyone!
June 11, 2021

Webexpenses - Everything for Everyone!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management
  • Payments

Overall Satisfaction with Webexpenses

Webexpenses is used for reclaiming of business expenses across the whole organization. It offers a centralized solution for all business related claims, which is automated, accessible via any device at any time, offering convenience and efficiency for all users. It has been in place for 11 years and is well liked by both those claiming expenses, and those approving them.
  • 24/7 accessibility across any device with an internet connection.
  • User friendly and intuitive interface.
  • Historical claims are kept allowing for easy review.
  • As an approver once you approve a claim it is no longer accessible, which makes any requirement for later audit difficult.
  • No way manually of prompting the approver that you have a claim outstanding.
  • No analytical tools - e.g. you can't see how much your "team" have spent business mileage/any other specific category.
  • Saved time.
  • Reduced errors and hence associated time and costs.
  • Allows for a standard platform for processing payments.
Webexpenses is very easy to use. Not only does it have a fresh, modern and familiar feel - it is naturally intuitive for anybody that regularly uses the internet for work or pleasure. As it is configurable you can be set up in a bespoke fashion for needs of your business, and also allows the business include the policy it has for each claim, so ensuring users know what they can or can not claim for under each category.
On the few occasions that I have had an issue it has been quickly and efficiently resolved. The site also includes self help and trouble shooting tips, ensuring the user in many cases can "self serve" any issues they have. However, there has been little to no support required in my 11 years of use.
Prior to the introduction of Webexpenses to the business in 2011, all claims were submitted via a printing out a standardized form (and when i say standardized there were up-teen versions!) and then that would need to be physically signed by the approver and then posted to the accounts payable. This was time consuming, often delayed payments to staff, and it was not uncommon for errors to be found in the final claim amount. All of this has been removed by Webexpenses which has saved time, money and hassle.
Although I was not responsible for the selection of Webexpenses as the tool for claim management, it met all the criteria that I could imagine any business having for an expense tool. It is quick, efficient, user friendly, accurate, and configurable. Its workflow is simple common sense, allows for compliance, and offers the features a business needs to ensure business expenses are managed and submitted effectively.
I have not used Concur so I can't comment on how it compares to Webexpenses, but I know it is regarded as a leader in this space. However, I can't imagine it offers anything more that you would require.

Do you think Webexpenses delivers good value for the price?


Are you happy with Webexpenses's feature set?


Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?


Webexpenses is well suited to a business with multiple locations, or where staff work remotely from management. It allows workers to claim their expenses from any location and the approver to review and approve in a completely different location. Webexpenses also allows for claims in multiple currencies, which is useful for workers who need to travel outside of their countries borders for work.