WebPT as a past user experience
Updated April 12, 2023

WebPT as a past user experience

Raegan Freeman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Home Exercise Program

Overall Satisfaction with WebPT

WebPT was our first move into electronic scheduling and medical records back in 2014. As the person that was responsible for building the schedule and importing medical records, I found that I really enjoyed the customization options for the schedule. We opted for a color coded schedule based on payer source. The price point was competitive to other EMRs out there. We have since swapped to a new EMR, but maintain WebPT for medical records. We wanted to handle our own billing but do it through the software we were using, so we made the decision to switch. I'm not sure what is offered at this time though. I've also found that WebPT offers more customizable patients records. Such as the ability to have new cases within each chart, the ability to write a progress note without a doctors signature. I also appreciate that WebPT is always up to date on information and providing webinars and articles to help educate the therapy community on what is currently going on and what's to come, with that information being available to anyone, regardless of their status as a WebPT customer. I still reference WebPT articles on a regular basis and have often found that they are the easiest to understand and have the most beneficial information. I haven't seen many other EMRs that offer that kind of information.
  • Keep you informed
  • Customization of the schedule
  • Customization of patient charts
  • too many add on options
  • needs more reporting options
  • improved productivity
  • improved reporting
WebPT was vital in our conversion to EMR because of the usability and the mass amount of information out there provided by WebPT. We happened to onboard at the same time as ICD10 was becoming going active and I think that transition was a lot easier because of WebPT.
WebPT has multiple features built in that help you maintain compliance. I found the Medicare reminders to be especially helpful in that it removed the human error part of tracking.
We used WebPT first. I prefer the customization of documentation offered by WebPT but find the reporting options of the other to be much better.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

No

Customization is key. Literally. The ability to customize the schedule, the ability to write notes without signatures, the ability to create individual cases within a chart. Those are all things I can say beyond a shadow of a doubt that I appreciated greatly in WebPT. I would say that increased reporting options would be nice. We were limited to only a handful of prebuilt reports in WebPT, where as other EMRs offer custom report options for users to build and work off of.

WebPT Support

Support was pretty much always helpful. My only complaint was not being able to always get someone on the phone immediately during working hours and having to wait to hear back. But once we heard back, problems were solved quickly and sufficiently. Staff was always friendly and knowledgeable.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
None
No, premium was not an option when we were actively using WebPT