Overall Satisfaction with WebPT
WebPT was our first move into electronic scheduling and medical records back in 2014. As the person that was responsible for building the schedule and importing medical records, I found that I really enjoyed the customization options for the schedule. We opted for a color coded schedule based on payer source. The price point was competitive to other EMRs out there. We have since swapped to a new EMR, but maintain WebPT for medical records. We wanted to handle our own billing but do it through the software we were using, so we made the decision to switch. I'm not sure what is offered at this time though. I've also found that WebPT offers more customizable patients records. Such as the ability to have new cases within each chart, the ability to write a progress note without a doctors signature. I also appreciate that WebPT is always up to date on information and providing webinars and articles to help educate the therapy community on what is currently going on and what's to come, with that information being available to anyone, regardless of their status as a WebPT customer. I still reference WebPT articles on a regular basis and have often found that they are the easiest to understand and have the most beneficial information. I haven't seen many other EMRs that offer that kind of information.
- Keep you informed
- Customization of the schedule
- Customization of patient charts
- too many add on options
- needs more reporting options
- improved productivity
- improved reporting
WebPT was vital in our conversion to EMR because of the usability and the mass amount of information out there provided by WebPT. We happened to onboard at the same time as ICD10 was becoming going active and I think that transition was a lot easier because of WebPT.
WebPT has multiple features built in that help you maintain compliance. I found the Medicare reminders to be especially helpful in that it removed the human error part of tracking.
We used WebPT first. I prefer the customization of documentation offered by WebPT but find the reporting options of the other to be much better.
Do you think WebPT delivers good value for the price?
Yes
Are you happy with WebPT's feature set?
Yes
Did WebPT live up to sales and marketing promises?
Yes
Did implementation of WebPT go as expected?
Yes
Would you buy WebPT again?
No
WebPT Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success | None |
No, premium was not an option when we were actively using WebPT