Practical and Easy to use
Updated April 12, 2023

Practical and Easy to use

Melissa Loya Razzouq | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Electronic Benefit Verification
  • Digital Patient Intake

Overall Satisfaction with WebPT

I use WebPT on a daily basis during business hours. Sometimes I use it at home to finish my work. WebPT has been pretty much reliable. There are times when it will be down momentarily for updates. However, WebPT does a good job of getting us up and running quickly. I like the newly added help icon, which enables me to receive live chat customer service assistance immediately. Whenever I have an issue that I cannot navigate through the software, agents are always available to assist and guide me.

Pros

  • Live Chat assistance
  • EVB insurance verification
  • Communication with the representatives has greatly improved

Cons

  • Claim follow-up has improved, but there is always room for faster follow-up on unpaid claims
  • Most of the reps do a good job at sending a task or message to the manager on claims that are months delayed; however, it would be great to get all the reps that work in this area on the same page in terms of communication.
  • ROI is great
  • Our account manager provides excellent productivity reports and advice
We have over the years, been introduced to new platforms that can enhance our use of time and productivity. Recently we have added one of those services and are considering another service for the coming year.
I find the Billing exceptions and delayed claims reports very useful. I can click on each item and work on the claim in question right away.

Do you think WebPT delivers good value for the price?

Yes

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

WebPT is very well suited for EMR and Billing functions. It may not be suited for all specialty practices, as it was specifically designed for Physical Therapists.

WebPT Support

I have been utilizing WebPT support chat option for a little over a year now since the feature was added on. I really enjoy the live chat help because the support rep will go step by step instruction to help me trouble shoot my concerns for any EMR and user account features. When more assistance is needed, they will escalate it immediately and I will receive a case number and email with technical support team to resolve my issue. Overall, my concerns get settled within minutes in the Support chat option. Technical support, when my concerns get escalated, are able to bring resolution within 24 hours.
ProsCons
Good followup
Problems get solved
No escalation required
Support understands my problem
Slow Resolution
Less knowledgeable
Not kept informed
Difficult to get immediate help
Support doesn't seem to care
The feature was added onto our current subscription plan.
WebPT has always provided exceptional support on multiple occasions. Some of those times it was when they send me a link with a visual step by step instructions. I like to save them to my favorites go to for future use and I also use them for training purpose. Support has gone above and beyond to call me to inquire about my concern if I don't respond to their email in a timely manner.

Comments

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