A really good product - but kind of expensive.
June 25, 2023

A really good product - but kind of expensive.

Ashley Matchett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • EMR
  • Digital Patient Intake
  • Home Exercise Program
  • Billing Software

Overall Satisfaction with WebPT

WEBPT ESSENTIALLY RUNS THE WHOLE OFFICE - FROM SCHEDULING AND ENTERING PATIENT INFO; TO DOCUMENTATION, HEP, BILLING, AND EVEN SOME MARKETING/PATIENT RELATIONSHIP MANAGEMENT.

Pros

  • EASE OF SCHEDULING AND PATIENT REMINDERS.
  • DOCUMENTATION IS USER-FRIENDLY.
  • SENDS DIRECTLY TO BILLING AND HELPS COMPLIANCE WITH ALL THE RULES.

Cons

  • I wish the patient reminders didn't cost as much to send, and it would be great to be able to send text messages for any other reason.
  • WebPT adds on extras that always seem to cost more - overall, it is kind of expensive.
  • I always wish the documentation was quicker - but I'm not sure what else that would take.
  • Improved compliance.
  • Ability to track statistics.
  • Follow up with patients.
The challenge for a long time was to find a user-friendly EMR that worked and was reliable - WebPT was the best solution; we tried several others.
The patient experience? No - that is about people - not technology.

Do you think WebPT delivers good value for the price?

Not sure

Are you happy with WebPT's feature set?

Yes

Did WebPT live up to sales and marketing promises?

Yes

Did implementation of WebPT go as expected?

Yes

Would you buy WebPT again?

Yes

WebPT fits perfectly with our outpatient PT practice; it covers all or most of the admin issues that come up. I suspect practice would be a lot more challenging without it. I have limited experience with other EMRs.

Comments

  • Laura B. | TrustRadius Reviewer
    Laura B.
    (Vendor Representative) commented a year ago
    Ashley, Thank you for taking the time to leave us a review! It's awesome to hear how WebPT is helping your practice run effectively. We take all feedback into consideration as we strive to always improve. Thank you again for your insight and for being a part of the WebPT community.

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