Item: Adobe Workfront
Rating: 7
Author: Jerry Birket

Overall Satisfaction with Workfront

Use Cases and Deployment Scope

Workfront is being used across our multinational company and is a great tool for us. We use it to track many things about a project from the overall status to cash flow expectations. Other aspects include budget management, resource allocation, time keeping, and historic data collection. It is a great one stop shop for retaining information in multiple areas of multiple projects.

Workfront Project Management Goals

Centralize projects in one solution

Pros and Cons

Pros

Time keeping. It allows for easy time entry and comments on specific tasks or general hours.
Budget vs. Actual analysis. Being able to plan a project and then see how it is actually executed is built into Workfront.
Cash flow expectations. The Expenses input as well as the Billing Records tab really help forecast the current cash flow.

Cons

The app, when used from your phone, iPad, or tablet is horrible.
Workfront maintenance is usually not a problem in the USA as it is done after hours, but can get in the way when working from China or other areas in the world that are on a different time zone.
Resource allocation tracking is not as user-friendly as other competing platforms.

Return on Investment

Positive: It helped by providing a place to track finance paperwork along side project paperwork.
Negative: It continues to increase in price.
Positive: It eliminates the need for other time tracking services.

Alternatives Considered

I have not looked too deep into others however other employees in the company are as the price continues to increase. We know others have stronger resource allocation tracking aspects, which are important to us, but that benefit may come at the expense of other areas being less effective for us.

Adobe Workfront Professional Services

I have not personally used the feature however I think others in the company say the response time is reasonable and they usually do a good job of helping with a concern. Sometimes we will ask for an improvement and then it is incorporated into the upgrades, which is great... except that then they charge more the next renewal.

Likelihood to Recommend

Project based companies will find many uses for this and can really benefit from it. If you are a domestic company in the USA it will have very little downtime. The problems are few and customer service is available.

Product based companies may not like it as much. It does not allow for multiple currencies within a single project. It also continues to increase in price and does not allow a company to continue using it at the same price they started from.

Adobe Workfront Feature Ratings

Comments

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Sherry Arnold
commented 8 years ago
Thanks for taking the time to write a review for us. Multiple people within Workfront will review your feedback and use it to improve our products and services.

Workfront is a great tool but continues to increase in price.