Xactly promises made and promises kept!
November 09, 2021

Xactly promises made and promises kept!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

Xactly is used by our US and International sales team members. We also warehouse bonuses which are calculated externally to have a one source location.
  • Easy to upload batches.
  • The admin can perform certain processes without waiting until process cycles occur.
  • User can easily access the system.
  • Setting up calendars so that they appear on the Analytics reporting needs to be improved, There are entirely too many steps in this process and I always have to have the Support team assist with this process.
  • Needs to have a method so if one rep in a batch has an error, you do not have to remove, re-upload, and process the entire batch.
  • It would be great if actions taken would have immediate updating to the various reports, so you are not waiting on the 2 hour processing to occur to see the results.
  • It is easy to access, so there is little time spent by the sales team reviewing their results.
  • Some aspect of process transactions to calculate commissions are extremely user friendly so my productivity is not stagnant when I need to use Xactly .
  • I believe the cost/benefit are in line based on what we pay for the yearly contract.
These tasks are done externally.
The other systems I have evaluated are very much equal to Xactly, but offer a lot more extras in which Xactly has as a separate charge item.

Do you think Xactly Incent delivers good value for the price?

Not sure

Are you happy with Xactly Incent's feature set?


Did Xactly Incent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Xactly Incent go as expected?

I wasn't involved with the implementation phase

Would you buy Xactly Incent again?


If an organization does smaller batch processing and there transactions are not complex, I think Xactly would be the perfect choice, however the more complex the compensation plans are, I seem to run into issues setting them up in Xactly.