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Easy to use email template tool
June 13, 2023

Easy to use email template tool

Erin Gracyalny | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Yesware

Yesware is used to create and send out email templates within the Customer Success team. These templates are great because they provide the basic details of the message but also still allow each CSM to personalize the message before sending it
  • Simple to use
  • Templates
  • Email tracking
  • Campaign sending
  • Templates
  • Open tracking
  • More efficient, less time spent sending emails
  • Accurate tracking of customers seeing/reading important communications
  • Outreach
I preferred using Yesware to Outreach in terms of the templates themselves because with Yesware as an end user I could still customize the messaging and make the email sound like me. With Outreach templates were locked down so end users could not change any of the messaging and I found it to sound much more robotic. I liked that Yesware lived in Gmail, whereas Outreach was its own tab/area I had to spend more time in separately

Do you think Yesware delivers good value for the price?

Yes

Are you happy with Yesware's feature set?

Yes

Did Yesware live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Yesware go as expected?

Yes

Would you buy Yesware again?

Yes

I always found Yesware to be very easy to use and used it daily. It was great for creating template that the CSM team used on a regular basis for QBRs, upcoming events, follow up emails, renewal reminders, and more. The only thing that would have been nice was having a way to build out or start a campaign of emails, rather than just sending individual emails or a single bulk email. It would have been great to be able to automatically schedule a follow up emails