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Overpriced and Unethical
December 13, 2023

Overpriced and Unethical

Mark Kostner | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zapier

We used Zapier to integrate our point of sale system with Facebook for data tracking.
  • Integrated platforms with no code
  • Extremely overpriced compared to competitors
  • Unethical billing policies
  • It cost us way to much
  • When we cancelled 2 days after auto subscription they refused to refund
We selected Zapier because of its reputation. That was a mistake. There are many other platforms that do the same job for considerably less money.

Do you think Zapier delivers good value for the price?

No

Are you happy with Zapier's feature set?

No

Did Zapier live up to sales and marketing promises?

No

Did implementation of Zapier go as expected?

Yes

Would you buy Zapier again?

No

Make
We found it very overpriced and were easily able to achieve the same functionality and a fraction of the cost with other platforms

Zapier Feature Ratings

Cloud Data Integration
5.0
Pre-built connectors
5
Connector modification
5
Support for real-time and batch integration
Not Rated
Data quality services
Not Rated
Data security features
Not Rated
Monitoring console
Not Rated

Zapier Support

Support did nothing to solve the issue of a refund. We cancelled our pre-paid auto billing within 2 days of noticing that it was charged. Our account was downgraded to free but we never received a refund. A few months later when we realised the refund had never come through we contact Zapier requesting the refund. This was their response:

"Your last payment was made on June 18, 2023. In this
instance, as the annual plan was purchased more than 30 days ago, we're unable
to issue that credit as a refund"

In essence, they didn't issue a refund, the hide behind the fact that 30 days has past and therefore we are suddenly no longer entitled to get our money back, even though our account is still downgraded to the free version! Completly unfair and unethical.

ProsCons
Good followup
Kept well informed
Support understands my problem
Slow Resolution
Problems left unsolved
Escalation required
Difficult to get immediate help
Support doesn't seem to care
Slow Initial Response
No, the service is already overpriced, I would expect to have to pay even more to get service.
No.