Item: Zoho CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use Zoho CRM for the tracking of leads and sales funnels and also customer relationship management. The tool is great for providing the small insights that are required when you are working with a huge number of leads. We also use it to regulate our follow-ups and lead acceleration activities.

Pros and Cons

Lead management
Customer relationship management
Email integration

Calendar integration
Meeting rooms can be made
Inter-team correspondences

Return on Investment

Increased sales teams productivity
Improved lead management
Increased lead acceleration abilities

Product Scalability

The product is very scalable and allows you to add or import leads according to your needs. We have added thousands of leads and data into the system for the management of leads and it has been a very positive experience in terms of scalability. The lead management is also a good portion of the solution.

Zoho Customer Experience

Zoho has a significant impact on the customers because from the time of generation of the prospect to the time of closing the prospect is entered into the system which allows the customers to be tracked thoroughly by the sales team. The sales team can schedule meetings without customers other meeting conflicts as well.

Key Insights

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

Other Software Used

ZoomInfo, Bigin by Zoho CRM, Google Ad Manager

Likelihood to Recommend

Zoho CRM is well suited for lead management, sales funnel development, and sales activities such as follow-up management and meeting management. In terms of integrations, it is also easy to integrate it into other platforms which is a big plus. The inter-team correspondence portion can be improved to suit the sales team even more.

Great Lead Management and Lead Acceleration Tool

Software Version

Overall Satisfaction with Zoho CRM