The most popular and best value for Customer Engagement Platform available in the market
October 05, 2021
The most popular and best value for Customer Engagement Platform available in the market
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoho SalesIQ
We have integrated Zoho SalesIQ with our company website to connect our website visitors to a live agent in case the visitors are interested in more details of our product or would like to immediately start using our application demo. It is being used by the sales and customer success teams currently, however, we do plan to integrate it with our cloud application as well so that existing customers are able to get live support from the technical teams for problems being faced while using the application. We have also integrated Zoho SalesIQ with our demo videos website in case hot lead customers want to connect with the customer success teams if they still have unanswered queries.
- It easily provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
- You are able to check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond in case they decide to chat.
- It gives locations of website visitors as well as for how long have they browsed the web pages and if they are returning or new leads.
- Live chat agents can easily respond to visitors on the go via the android application that notifies the agent of incoming chat queries to which they can respond or leave it to other agents.
- Those features that are not supported by the plan you are using should be removed from the front end as they are taking up space and usually are a distraction to the users.
- The help to the keyboard shortcuts should be prompted while using the application instead of having to visit the help menu again and again.
- There is a distracting awful looking orange notification icon that keeps appearing on the top right corner of the application if you have downgraded your plan, this should be shifted to the sliding bar.
- The user-friendly desktop and android applications have proved very useful for our organization.
- The ability to have all chat agents receive notifications of chat requests as well as limiting the number of concurrent chat requests per agent is a very necessary feature as we do not always have all chat agents available to take chat calls.
- The option of having up to 3 operators registered with most of the features accessible in the free plan of Zoho SalesIQ has been the main decisive factor as our organization currently cannot afford the payment plans.
- We have almost 10+ hot leads and chat requests on our website, which were previously being lost due to not having the proper tool to handle them, which has been the main impact on our application Sales after having used Zoho Sales IQ for almost one year for our business.
- As the free plan of Zoho SalesIQ has fulfilled our current sales and customer success requirement, we have been able to invest the costs saved on other keys business marketing requirements like digital marketing, etc.
- Having the ability to check the number of page visits and time spent on the most visited pages has helped our product teams on working and improving all such content that is essential for generating and capturing hot leads.
The option of the desktop application was a missing feature on both of the previously used tools, including having applications for Windows, Linux, as well as MACOS. Having a separate application for the chat agents from the main CRM application was a key missing feature as it was combined with the complete CRMs tools being used earlier. Website visitors' live and history activity on our website was missing on the tools being used earlier by our Customer Success teams.
Do you think Zoho SalesIQ delivers good value for the price?
Yes
Are you happy with Zoho SalesIQ's feature set?
Yes
Did Zoho SalesIQ live up to sales and marketing promises?
Yes
Did implementation of Zoho SalesIQ go as expected?
Yes
Would you buy Zoho SalesIQ again?
Yes