Zoom - it's like you're in the room
December 14, 2021

Zoom - it's like you're in the room

Carolyn Swora | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

I use Zoom to interact with clients. This includes setting up intro meetings for prospective clients and also weekly meetings for project status or planning. The most significant use of Zoom for me is through the delivery of workshops for clients. They range from 1-hour sessions to 8 hours a day.
  • Breakout rooms - their simplicity and ability to manage.
  • User interface - ability to manage all the features and see participants at same time.
  • Playing videos and audio - can adjust settings.
  • When doing breakout rooms, I would like the ability to not place co-host in a room.
  • Ease of use for participants.
  • Breakout rooms.
  • Chat.
  • Emoticons.
  • It's been instrumental in delivery of services through the pandemic.
  • Easy to use so the pivot to virtual delivery was easy.
I only use this platform if the client forces me to. It has a complicated user interface. With Zoom I can facilitate easily and be the producer, switching people into rooms, monitoring chat, request emoticons. Not with Adobe Connect. It's not as simple and clear to use. Also, I've experienced issues with breakout rooms in Adobe Connect too many times, whereby people can hear people in other rooms. This has never happened with Zoom. The ease and simplicity of breakout rooms simulate real-life far better than Adobe.

Do you think Zoom delivers good value for the price?


Are you happy with Zoom's feature set?


Did Zoom live up to sales and marketing promises?


Did implementation of Zoom go as expected?


Would you buy Zoom again?


Adobe Acrobat Reader DC, Xero, Onehub, Google Workspace (formerly G Suite)
A specific scenario that I use it most often is for facilitating group learning of 20-30 people. We can see all the people on one screen to allow for good group discussion and then break out into smaller groups for smaller discussions. For larger groups of 100 more, you have to use different screens to see all the participants which isn't optimal. Webinar version of 500+ participants works well where you can easily see the hosts/speaker and participate in chat.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions