Great for Subscription businesses. Check if you are one of them first.
December 12, 2016
Great for Subscription businesses. Check if you are one of them first.
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zuora
We use Zuora to automatically generate invoices and execute transactions for our SaaS product.
Pros
- Zuora provides a great integration with SalesForce, so our account managers can see the balance per each customer.
- On top of Zuora and SalesForce we developed a mechanism to allow the sales team to recognize via self-service the Opportunities' amouns vs. invoices.
- Zuora is a perfect fit for subscription businesses.
Cons
- We ended up learning that in our business model we sell licenses more than subscriptions. They are two very different beasts. Zuora's advanced subscription features (such as amendments, recurring a priori fees, a posteriori charges) are an overkill for simple business models based on 'selling one-time fee products', such as in the case of licenses. In our case, we ended up not using those features, as we mainly work with a channel that wants to buy licenses and activate them in a separate moment. For this reason, we had to use Zuora as a tool to sell one-time fee things, and then manage the licenses' lifecycle in our production environment.
- Multi-currency pricing is great for companies that go global with one multi-currency pricing. For companies that must have two listing prices with the same currency, e.g. selling with USD priced products both in USA and in Zambia, SKU explosion still happens: you will find the multi-currency even a bit too rigid.
Invoice management was improved a lot, allowing 15 times faster processing compared to manual procedures.
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