Zuora in a cloud-based subscription model
July 27, 2017

Zuora in a cloud-based subscription model

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora in a cloud-based environment to process online-payments. In the B2C field we support credit cards and PayPal, in B2B also wire transfers can be processed. It is primarily used to collect payments, issue refunds, send invoices and cancel or amend subscriptions. We also use it to search for payments when customers or companies report uncertain transactions.
  • Very good overview on customer-accounts startpage. All relevant information at first sight.
  • Convenient search for payments and customer-accounts.
  • Stable server availability.
  • We have synchronization issues with our database causing delays in payment and subscription statuses.
  • Some processes need to be confirmed too often. I don't want to be asked three times if I want to process a refund. Could save some clicks.
  • We have one annoying unresolved bug that allows Zuora to create more than one active subscription. This causes double-payments.
  • Payone and Wirecard
I especially like the invoices and that refunds are added to them after issuing. Also the clear design is a plus. For us it is very important to locate payments and accounts quickly and this works fine.
I'm not sure if it is the best solution for a subscription-based business. Single payments seem to be fine but reoccurring charges seem to cause problems. The search for a credit card by the last numbers, which is often the only information we get, is quite slow.

Overall I'm satisfied with the interface and daily operations.