What users are saying about
4 Ratings
143 Ratings
4 Ratings
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Score 8.9 out of 100
143 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

SAP CRM

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.
Magly Jhonson | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
SAP CRM
8.6
Customer data management / contact management
17hats
9.7
SAP CRM
8.9
Workflow management
17hats
9.7
SAP CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
SAP CRM
8.6
Contract management
17hats
10.0
SAP CRM
8.4
Quote & order management
17hats
10.0
SAP CRM
8.7
Interaction tracking
17hats
8.0
SAP CRM
8.6
Territory management
17hats
SAP CRM
8.6
Opportunity management
17hats
SAP CRM
7.7
Channel / partner relationship management
17hats
SAP CRM
8.7

Customer Service & Support

17hats
8.0
SAP CRM
8.0
Case management
17hats
8.0
SAP CRM
8.5
Call center management
17hats
SAP CRM
7.6
Help desk management
17hats
SAP CRM
8.1

Marketing Automation

17hats
8.0
SAP CRM
8.3
Lead management
17hats
8.0
SAP CRM
8.5
Email marketing
17hats
SAP CRM
8.1

CRM Project Management

17hats
9.5
SAP CRM
8.5
Task management
17hats
9.0
SAP CRM
8.1
Billing and invoicing management
17hats
10.0
SAP CRM
8.5
Reporting
17hats
SAP CRM
8.8

Customization

17hats
9.7
SAP CRM
7.9
Custom fields
17hats
9.4
SAP CRM
8.2
Custom objects
17hats
10.0
SAP CRM
8.4
Scripting environment
17hats
SAP CRM
7.5
API for custom integration
17hats
SAP CRM
7.7

Security

17hats
9.5
SAP CRM
8.8
Single sign-on capability
17hats
10.0
SAP CRM
8.9
Role-based user permissions
17hats
9.0
SAP CRM
8.6

Integrations with 3rd-party Software

17hats
8.0
SAP CRM
8.3
Marketing automation
17hats
8.0
SAP CRM
8.7
Compensation management
17hats
SAP CRM
7.9

Platform

17hats
8.0
SAP CRM
7.6
Mobile access
17hats
8.0
SAP CRM
7.6

CRM Reporting & Analytics

17hats
SAP CRM
8.6
Forecasting
17hats
SAP CRM
8.5
Pipeline visualization
17hats
SAP CRM
8.6
Customizable reports
17hats
SAP CRM
8.8

Social CRM

17hats
SAP CRM
8.6
Social data
17hats
SAP CRM
8.3
Social engagement
17hats
SAP CRM
8.8

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

SAP CRM

  • Amazing integration capabilities with every other application out there. There will be no need to create external bridges to connect anything with SAP CRM since, it natively supports almost every application. We use it for ERP integrations as well.
  • Pull any type of reports with whatever data/format/time date range you want. This capability is also robust in SAP CRM, so it you need not spend hours creating reports manually. Reports can be pulled from the console itself.
  • Inbuilt modules are capable of almost any requirement. There are additional modules available as well, which can be installed on top of SAP CRM.
  • Customisability is also one of the great feature of this platform. Multiple variants can be created and saved for later use.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

SAP CRM

  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
The main reason is ease of integration with other SAP systems (ECC, BW, etc...), but also SAP CRM provides functionality that hasn't evolved as much in other competing CRM systems (mainly Trade Promotion Management and Market Resource Management). Additionally, I'm excited about the direction that SAP is headed with putting their business suite on HANA (in-memory relational database management system) and creating a better user experience with SAP Fiori.
Tom Leddy | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

SAP CRM

SAP CRM 8.8
Based on 6 answers
The usability experience is great and I have nothing to complain about. Given the minimum technical requirements the tool works without delays, crashes and errors. At SAP CRM we have everything at our fingertips in a single tool for our business. As developer software I have a lot of relationships with customers and suppliers and the tool collaborates a lot on my journey.
Pedro Oliveira | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

SAP CRM

SAP CRM 9.5
Based on 7 answers
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

SAP CRM

SAP CRM has an edge over others when it comes to shorten the sales cycle and improve overall sales productivity. Security features of SAP CRM are astonishingly above par. Help support is excellent.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Rating Summary

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