What users are saying about
8 Ratings
154 Ratings
8 Ratings
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Score 8.8 out of 100
154 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • SAP CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
7.8

SAP CRM

78%
17hats ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
2 Ratings
9.2
92%
27 Ratings

Workflow management

10.0
100%
2 Ratings
7.6
76%
28 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.6
76%
22 Ratings

Contract management

10.0
100%
2 Ratings
7.0
70%
25 Ratings

Quote & order management

10.0
100%
1 Rating
7.2
72%
24 Ratings

Interaction tracking

8.0
80%
1 Rating
8.5
85%
26 Ratings

Territory management

N/A
0 Ratings
7.4
74%
23 Ratings

Opportunity management

N/A
0 Ratings
7.9
79%
26 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.4
74%
27 Ratings

Customer Service & Support

8.0

17hats

80%
8.6

SAP CRM

86%
SAP CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.7
87%
21 Ratings

Call center management

N/A
0 Ratings
8.4
84%
22 Ratings

Help desk management

N/A
0 Ratings
8.7
87%
20 Ratings

Marketing Automation

8.0

17hats

80%
8.5

SAP CRM

85%
SAP CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.0
80%
22 Ratings

Email marketing

N/A
0 Ratings
9.0
90%
18 Ratings

CRM Project Management

9.5

17hats

95%
8.2

SAP CRM

82%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.5
85%
20 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
7.4
74%
20 Ratings

Reporting

N/A
0 Ratings
8.7
87%
18 Ratings

Customization

10.0

17hats

100%
7.8

SAP CRM

78%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
7.8
78%
26 Ratings

Custom objects

10.0
100%
1 Rating
8.0
80%
26 Ratings

Scripting environment

N/A
0 Ratings
7.8
78%
22 Ratings

API for custom integration

N/A
0 Ratings
7.8
78%
21 Ratings

Security

9.5

17hats

95%
8.7

SAP CRM

87%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.2
92%
26 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.2
82%
22 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.3

SAP CRM

83%
SAP CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
9.0
90%
17 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
15 Ratings

Platform

8.0

17hats

80%
8.4

SAP CRM

84%
SAP CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.4
84%
19 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.1

SAP CRM

81%
SAP CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.2
82%
24 Ratings

Pipeline visualization

N/A
0 Ratings
8.4
84%
22 Ratings

Customizable reports

N/A
0 Ratings
7.8
78%
25 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
9.0

SAP CRM

90%
SAP CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.0
90%
13 Ratings

Social engagement

N/A
0 Ratings
9.0
90%
12 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • SAP CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
8.3

SAP CRM

83%
32 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

9.0

17hats

90%
1 Rating
8.0

SAP CRM

80%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

17hats

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

SAP

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

SAP

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

SAP

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SAP CRM

Starting Price

Editions & Modules

SAP CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    17hats

    No answers on this topic

    SAP

    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Read full review

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    SAP

    When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    SAP

    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    SAP

    SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    SAP

    • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
    • Proper training is key step to ROI on SAP CRM.
    • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
    Read full review

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