What users are saying about
2 Ratings
110 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
110 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
SAP CRM
7.2
Customer data management / contact management
17hats
9.0
SAP CRM
7.7
Workflow management
17hats
9.0
SAP CRM
7.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
SAP CRM
7.2
Contract management
17hats
10.0
SAP CRM
8.0
Quote & order management
17hats
10.0
SAP CRM
7.6
Interaction tracking
17hats
8.0
SAP CRM
7.3
Territory management
17hats
SAP CRM
6.4
Opportunity management
17hats
SAP CRM
7.0
Channel / partner relationship management
17hats
SAP CRM
6.6

Customer Service & Support

17hats
8.0
SAP CRM
6.6
Case management
17hats
8.0
SAP CRM
7.1
Call center management
17hats
SAP CRM
6.2
Help desk management
17hats
SAP CRM
6.4

Marketing Automation

17hats
8.0
SAP CRM
6.7
Lead management
17hats
8.0
SAP CRM
6.4
Email marketing
17hats
SAP CRM
7.1

CRM Project Management

17hats
9.5
SAP CRM
7.7
Task management
17hats
9.0
SAP CRM
8.1
Billing and invoicing management
17hats
10.0
SAP CRM
7.5
Reporting
17hats
SAP CRM
7.6

Customization

17hats
8.0
SAP CRM
7.4
Custom fields
17hats
8.0
SAP CRM
8.0
Custom objects
17hats
SAP CRM
8.0
Scripting environment
17hats
SAP CRM
7.2
API for custom integration
17hats
SAP CRM
6.7

Security

17hats
9.5
SAP CRM
8.4
Single sign-on capability
17hats
10.0
SAP CRM
8.3
Role-based user permissions
17hats
9.0
SAP CRM
8.5

Integrations with 3rd-party Software

17hats
8.0
SAP CRM
6.4
Marketing automation
17hats
8.0
SAP CRM
6.3
Compensation management
17hats
SAP CRM
6.4

Platform

17hats
8.0
SAP CRM
7.2
Mobile access
17hats
8.0
SAP CRM
7.2

CRM Reporting & Analytics

17hats
SAP CRM
7.8
Forecasting
17hats
SAP CRM
7.8
Pipeline visualization
17hats
SAP CRM
7.5
Customizable reports
17hats
SAP CRM
8.2

Social CRM

17hats
SAP CRM
6.4
Social data
17hats
SAP CRM
6.5
Social engagement
17hats
SAP CRM
6.3

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison