What users are saying about
42 Ratings
85 Ratings
42 Ratings
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Score 8.7 out of 100
85 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
NetSuite CRM
7.4
Customer data management / contact management
1CRM
8.7
NetSuite CRM
8.0
Workflow management
1CRM
9.0
NetSuite CRM
7.5
Territory management
1CRM
8.5
NetSuite CRM
7.9
Opportunity management
1CRM
8.9
NetSuite CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
NetSuite CRM
5.6
Contract management
1CRM
7.8
NetSuite CRM
6.2
Quote & order management
1CRM
8.9
NetSuite CRM
8.2
Interaction tracking
1CRM
8.7
NetSuite CRM
8.0
Channel / partner relationship management
1CRM
7.9
NetSuite CRM
7.0

Customer Service & Support

1CRM
8.6
NetSuite CRM
6.3
Case management
1CRM
8.7
NetSuite CRM
6.9
Call center management
1CRM
9.0
NetSuite CRM
5.5
Help desk management
1CRM
8.3
NetSuite CRM
6.5

Marketing Automation

1CRM
9.2
NetSuite CRM
8.6
Lead management
1CRM
9.2
NetSuite CRM
8.3
Email marketing
1CRM
9.2
NetSuite CRM
9.0

CRM Project Management

1CRM
9.0
NetSuite CRM
7.4
Task management
1CRM
8.7
NetSuite CRM
6.1
Billing and invoicing management
1CRM
8.7
NetSuite CRM
7.7
Reporting
1CRM
9.5
NetSuite CRM
8.5

CRM Reporting & Analytics

1CRM
9.1
NetSuite CRM
7.2
Forecasting
1CRM
8.8
NetSuite CRM
7.0
Pipeline visualization
1CRM
9.3
NetSuite CRM
7.0
Customizable reports
1CRM
9.2
NetSuite CRM
7.5

Customization

1CRM
8.3
NetSuite CRM
6.0
Custom fields
1CRM
8.3
NetSuite CRM
7.9
Custom objects
1CRM
8.7
NetSuite CRM
8.0
Scripting environment
1CRM
8.3
NetSuite CRM
5.1
API for custom integration
1CRM
7.9
NetSuite CRM
3.0

Security

1CRM
9.0
NetSuite CRM
7.9
Single sign-on capability
1CRM
8.8
NetSuite CRM
7.5
Role-based user permissions
1CRM
9.3
NetSuite CRM
8.4

Social CRM

1CRM
8.6
NetSuite CRM
6.9
Social data
1CRM
8.5
NetSuite CRM
7.0
Social engagement
1CRM
8.7
NetSuite CRM
6.9

Integrations with 3rd-party Software

1CRM
7.7
NetSuite CRM
5.0
Marketing automation
1CRM
7.5
NetSuite CRM
5.0
Compensation management
1CRM
7.8
NetSuite CRM
5.0

Platform

1CRM
7.2
NetSuite CRM
7.8
Mobile access
1CRM
7.2
NetSuite CRM
7.8

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.5
Based on 3 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.0
Based on 6 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

1CRM
8.7
NetSuite CRM
8.0

Likelihood to Renew

1CRM
NetSuite CRM
6.5

Usability

1CRM
8.7
NetSuite CRM
7.5

Support Rating

1CRM
9.3
NetSuite CRM
5.0

Online Training

1CRM
NetSuite CRM
6.7

Implementation Rating

1CRM
NetSuite CRM
5.9

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