What users are saying about

3CX vs Comm100

3CX
49 Ratings
Comm100
2 Ratings

3CX

49 Ratings
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Score 7.4 out of 100

Based on 49 reviews and ratings

Comm100

2 Ratings
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Score 8.2 out of 100

Based on 2 reviews and ratings

Attribute Ratings

  • Comm100 Live Chat is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.5

3CX

65%
12 Ratings
8.2

Comm100

82%
2 Ratings

Likelihood to Renew

3CX

N/A
0 Ratings
8.2

Comm100

82%
1 Rating

Usability

3CX

N/A
0 Ratings
9.1

Comm100

91%
2 Ratings

Support Rating

5.4

3CX

54%
4 Ratings
7.3

Comm100

73%
1 Rating

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

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Anonymous | TrustRadius Reviewer
Verified User
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Comm100

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat

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Rob Rasmussen | TrustRadius Reviewer
Rob Rasmussen
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Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Anonymous | TrustRadius Reviewer
Verified User
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Comm100

  • We have a live chat icon on the website, so users can easily contact us for instant support.
  • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

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Allan Wade | TrustRadius Reviewer
Allan Wade
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Cons

3CX

  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.

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Daniel Merkl | TrustRadius Reviewer
Daniel Merkl
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Comm100

  • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
  • If you know anything about computers, the training Comm100 provides is remedial.

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Rob Rasmussen | TrustRadius Reviewer
Rob Rasmussen
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Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. none
  2. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Comm100

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$29 per month

Comm100 Editions & Modules

—
Additional Pricing Details
—

Usability

3CX

No score
No answers yet
No answers on this topic

Comm100

Comm100 9.1
Based on 2 answers
Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.

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Rob Rasmussen | TrustRadius Reviewer
Rob Rasmussen
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Support Rating

3CX

3CX 5.4
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink | TrustRadius Reviewer
Laura Steinbrink
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Comm100

Comm100 7.3
Based on 1 answer
Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond

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Rob Rasmussen | TrustRadius Reviewer
Rob Rasmussen
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Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

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Anonymous | TrustRadius Reviewer
Verified User
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Comm100

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.

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Rob Rasmussen | TrustRadius Reviewer
Rob Rasmussen
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Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt | TrustRadius Reviewer
Artur Bittencourt
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Comm100

  • Our download-to-purchase cycle increased by around 3% after applying the live chat system.

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Allan Wade | TrustRadius Reviewer
Allan Wade
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