8x8 Contact Center vs. Fusion Contact Center Pro
8x8 Contact Center vs. Fusion Contact Center Pro
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Fusion Contact Center Pro | N/A | Fusion Connect headquartered in Atlanta offers their enterprise cloud contact center solution, Contact Center Pro, which they state provides everything a business needs to connect and communicate with customers effectively. | N/A |
8x8 Contact Center | Fusion Contact Center Pro | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Fusion Contact Center Pro | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
8x8 Contact Center | Fusion Contact Center Pro | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
8x8 Contact Center | Fusion Contact Center Pro | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Fusion Contact Center Pro | |
---|---|---|
Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.5 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Fusion Contact Center Pro | |
---|---|---|
Likelihood to Recommend | 8x8, Inc. | Fusion Connect No answers on this topic |
Pros | 8x8, Inc. | Fusion Connect No answers on this topic |
Cons | 8x8, Inc. | Fusion Connect No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Fusion Connect No answers on this topic |
Usability | 8x8, Inc. | Fusion Connect No answers on this topic |
Reliability and Availability | 8x8, Inc. | Fusion Connect No answers on this topic |
Performance | 8x8, Inc. | Fusion Connect No answers on this topic |
Support Rating | 8x8, Inc. | Fusion Connect No answers on this topic |
In-Person Training | 8x8, Inc. | Fusion Connect No answers on this topic |
Online Training | 8x8, Inc. | Fusion Connect No answers on this topic |
Implementation Rating | 8x8, Inc. | Fusion Connect No answers on this topic |
Alternatives Considered | 8x8, Inc. | Fusion Connect No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Fusion Connect No answers on this topic |
Scalability | 8x8, Inc. | Fusion Connect No answers on this topic |
Return on Investment | 8x8, Inc. | Fusion Connect No answers on this topic |
ScreenShots |