What users are saying about
Top Rated
71 Ratings
17 Ratings
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Score 7.5 out of 101
Top Rated
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Likelihood to Recommend

8x8 Contact Center

In general I would describe 8x8 VCC as functional. Everything works but requires more effort than expected. One important thing to note is that we utilize both the 8x8 VCC and the 8x8 Soft phone. I definitely recommend exploring a different soft phone. I definitely recommend finding a different virtual phone solution.
No photo available

Tenfold

Tenfold is ideal for offices or businesses with large call volumes. The tracking features and tools for productivity analysis make it a winner for groups, teams, and even individual productivity. On the other hand, single owner/operator, making just a handful of outbound calls a day might not find the features and benefits quite as valuable, and perhaps there are other 'click-to-dial' solutions that would work as well.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Tenfold
Agent dashboard
8x8 Contact Center
7.5
Tenfold
Validate callers
8x8 Contact Center
7.6
Tenfold
Outbound response
8x8 Contact Center
7.7
Tenfold
Call forwarding
8x8 Contact Center
7.7
Tenfold
Click-to-call (CTC)
8x8 Contact Center
7.7
Tenfold
Warm transfer
8x8 Contact Center
7.6
Tenfold
Predictive dialing
8x8 Contact Center
7.0
Tenfold
Interactive voice response
8x8 Contact Center
7.1
Tenfold
REST APIs
8x8 Contact Center
8.2
Tenfold
Call scripts
8x8 Contact Center
7.2
Tenfold
Call tracking
8x8 Contact Center
8.5
Tenfold
Multichannel integration
8x8 Contact Center
9.1
Tenfold
CRM software integration
8x8 Contact Center
8.5
Tenfold

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Tenfold
Inbound call routing
8x8 Contact Center
8.6
Tenfold
Omnichannel inbound routing
8x8 Contact Center
7.7
Tenfold
Recording
8x8 Contact Center
8.2
Tenfold
Quality management
8x8 Contact Center
8.5
Tenfold
Call analytics
8x8 Contact Center
7.8
Tenfold
Historical reporting
8x8 Contact Center
7.8
Tenfold
Live reporting
8x8 Contact Center
9.0
Tenfold
Customer surveys
8x8 Contact Center
5.5
Tenfold

Pros

8x8 Contact Center

  • Scalability of Services
  • Reliability
  • Technical Support
No photo available

Tenfold

  • Logs notes for each individual call
  • Is very easy to get acquainted with and easy to use
  • Works with our other systems very well to help keep everything organized without having to go from system to system to get information on calls
  • Lets you know who is calling so that you can prepare for the conversation you are about to have before you answer the phone
Tanner Meyerhoffer profile photo

Cons

8x8 Contact Center

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo

Tenfold

  • Just continuing to work with Windows to move faster.
  • None, this is a good product.
No photo available

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Tenfold

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

Tenfold

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

Tenfold

I have not used or evaluated other products similar to Tenfold
Kenneth Shelton profile photo

Return on Investment

8x8 Contact Center

  • In 2008 8x8 was implemented as a Quick Fix to a Telephony / Call Center Solution, 8x8-VO/VCC Provided a Positive ROI because of the following reasons
  • Implementation turn around
  • Cost effective
  • Met all requirements
  • Today 2019 we are using it across 4 Business Lines which includes 10 VO Auto Attendants and 15 VCC Call Center IVRs
No photo available

Tenfold

  • Increase productivity
  • Increased sales
  • Increased quality of customer service
Michael Diaz-Suarez profile photo

Screenshots

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison