8 Ratings
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Score 7.3 out of 100
13 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for environments where we have less than 1000 users, and mostly for remote offices needing hybrid cloud deployment. It is less suited where there are more than 4 UC applications needed, and will need to go to Cisco UCS solution other than the Cisco BE 6000.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Cisco Business Edition 6000 (BE6000)
7.8
Hosted PBX
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Express
Cisco Business Edition 6000 (BE6000)
9.3
User templates
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.3
Call reports
8x8 Express
Cisco Business Edition 6000 (BE6000)
5.6
Directory of employee names
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.9

Call Management

8x8 Express
Cisco Business Edition 6000 (BE6000)
8.3
Answering rules
8x8 Express
Cisco Business Edition 6000 (BE6000)
9.2
Call recording
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.9
Call park
8x8 Express
Cisco Business Edition 6000 (BE6000)
9.0
Call screening
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.2
Message alerts
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.5

VoIP system collaboration

8x8 Express
Cisco Business Edition 6000 (BE6000)
7.6
Video conferencing
8x8 Express
Cisco Business Edition 6000 (BE6000)
5.6
Audio conferencing
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.7
Video screen sharing
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.2
Instant messaging
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.0

Mobile apps

8x8 Express
Cisco Business Edition 6000 (BE6000)
7.7
Mobile app for iOS
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.7
Mobile app for Android
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.7

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It is very flexible in its configuration.
  • Very scalable.
  • It has been very reliable.
  • Easy to upgrade.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.1
Based on 3 answers
Cisco Business Edition 6000 (BE6000) has backing and support from Cisco TAC, and Cisco has the best support in the technology market, not only for the Cisco Business Edition 6000 (BE6000) but also for all the network and collaboration domains.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is highly recommended by partners. Cisco generally maintains excellent quality in their devices and this case is no exception. The quality is very good and you have multiple features that you can use. The product roadmap and future vision were very interesting when we implemented this solution and we decided to acquire it because it has a big breadth of services.
Mauro Osvaldo Sepulveda Gutierrez | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It has had a positive impact on the business.
  • I wish the business would adopt more of the im features.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Cisco Business Edition 6000 (BE6000)

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Cisco Business Edition 6000 (BE6000)
8.4

Support Rating

8x8 Express
5.5
Cisco Business Edition 6000 (BE6000)
8.1

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