14 Ratings
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Score 7.6 out of 100
Top Rated
41 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

Cisco Business Edition 6000 (BE6000)

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
8.5

Cisco Business Edition 6000 (BE6000)

85%
Cisco Business Edition 6000 (BE6000) ranks higher in 3/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
8.9
89%
13 Ratings

Directory of employee names

10.0
100%
1 Rating
8.7
87%
13 Ratings

Hosted PBX

N/A
0 Ratings
9.0
90%
8 Ratings

User templates

N/A
0 Ratings
7.8
78%
14 Ratings

Call reports

N/A
0 Ratings
8.3
83%
4 Ratings

Call Management

10.0

8x8 Express

100%
8.0

Cisco Business Edition 6000 (BE6000)

80%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
8.5
85%
16 Ratings

Call recording

10.0
100%
1 Rating
8.2
82%
12 Ratings

Call park

10.0
100%
1 Rating
8.0
80%
16 Ratings

Call screening

10.0
100%
1 Rating
6.7
67%
17 Ratings

Message alerts

10.0
100%
1 Rating
8.7
87%
16 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
8.6

Cisco Business Edition 6000 (BE6000)

86%
Cisco Business Edition 6000 (BE6000) ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
8.6
86%
16 Ratings

Audio conferencing

N/A
0 Ratings
9.2
92%
17 Ratings

Video screen sharing

N/A
0 Ratings
8.2
82%
1 Rating

Instant messaging

N/A
0 Ratings
8.5
85%
13 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
8.9

Cisco Business Edition 6000 (BE6000)

89%
Cisco Business Edition 6000 (BE6000) ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
8.8
88%
12 Ratings

Mobile app for Android

N/A
0 Ratings
9.0
90%
12 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Cisco Business Edition 6000 (BE6000) is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
8.7

Cisco Business Edition 6000 (BE6000)

87%
18 Ratings

Usability

8x8 Express

N/A
0 Ratings
8.2

Cisco Business Edition 6000 (BE6000)

82%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating
8.6

Cisco Business Edition 6000 (BE6000)

86%
17 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
Read full review

Cisco

I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.
Read full review

Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Read full review

Cisco

  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
Read full review

Cisco

  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
Read full review

Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Cisco Business Edition 6000 (BE6000)

    Starting Price

    Editions & Modules

    Cisco Business Edition 6000 (BE6000) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Usability

      8x8, Inc.

      No answers on this topic

      Cisco

      BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
      Read full review

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Cisco

      Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Cisco

      This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
      Read full review

      Return on Investment

      8x8, Inc.

      • Positive impact - pricing is right, service is easy to use.
      • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
      • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
      Read full review

      Cisco

      • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
      • Faster deployment times, with pre-installed, ready to use applications.
      • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
      Read full review

      Screenshots

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