11 Ratings
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Score 7.5 out of 100
35 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

The Cisco [Business Edition 6000 (BE6000)] is well suited for organizations that have experienced IT staff, or an experienced consultant. Adds/changes do require experience and are not a “next, next, next” type of environment that power users can easily figure out. The system is good for mid range companies, roughly 30 to 1,000 user systems. It may be overkill for smaller than 20-30 user environments.
Steve Davis | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Cisco Business Edition 6000 (BE6000)
7.7
Hosted PBX
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.7
Multi-level Interactive Voice Response (IVR)
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.2
User templates
8x8 Express
Cisco Business Edition 6000 (BE6000)
6.5
Call reports
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.7
Directory of employee names
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.5

Call Management

8x8 Express
Cisco Business Edition 6000 (BE6000)
8.0
Answering rules
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.5
Call recording
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.1
Call park
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.0
Call screening
8x8 Express
Cisco Business Edition 6000 (BE6000)
7.0
Message alerts
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.5

VoIP system collaboration

8x8 Express
Cisco Business Edition 6000 (BE6000)
8.2
Video conferencing
8x8 Express
Cisco Business Edition 6000 (BE6000)
6.8
Audio conferencing
8x8 Express
Cisco Business Edition 6000 (BE6000)
9.0
Video screen sharing
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.2
Instant messaging
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.8

Mobile apps

8x8 Express
Cisco Business Edition 6000 (BE6000)
8.5
Mobile app for iOS
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.5
Mobile app for Android
8x8 Express
Cisco Business Edition 6000 (BE6000)
8.5

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • You are limited to 1000 users. It is not possible to expand this number.
  • The solution is great and I don't see what can be improved.
Felipe Santos | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 10 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Cisco Business Edition 6000 (BE6000)

  • Saved us from purchasing additional unnecessary WAN connections to remote sites
  • Allowed quick deployment
  • Well supported and utilizes applications we are already familiar with
Eric Taylor | TrustRadius Reviewer

Screenshots

8x8 Express

Cisco Business Edition 6000 (BE6000)

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Cisco Business Edition 6000 (BE6000)
8.0

Usability

8x8 Express
Cisco Business Edition 6000 (BE6000)
8.2

Support Rating

8x8 Express
5.5
Cisco Business Edition 6000 (BE6000)
8.3

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