What users are saying about

8x8 Virtual Contact Center

6 Ratings
Score 7.5 out of 101

Acarda Outbound

1 Ratings
Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
Acarda Outbound
Agent dashboard
8x8 Virtual Contact Center
8.0
Acarda Outbound
Validate callers
8x8 Virtual Contact Center
9.0
Acarda Outbound
Outbound response
8x8 Virtual Contact Center
10.0
Acarda Outbound
Call forwarding
8x8 Virtual Contact Center
10.0
Acarda Outbound
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
Acarda Outbound
Warm transfer
8x8 Virtual Contact Center
9.0
Acarda Outbound
Predictive dialing
8x8 Virtual Contact Center
8.0
Acarda Outbound
Interactive voice response
8x8 Virtual Contact Center
8.0
Acarda Outbound
Call scripts
8x8 Virtual Contact Center
9.0
Acarda Outbound
Call tracking
8x8 Virtual Contact Center
9.0
Acarda Outbound

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
Acarda Outbound
Inbound call routing
8x8 Virtual Contact Center
10.0
Acarda Outbound
Recording
8x8 Virtual Contact Center
9.0
Acarda Outbound
Quality management
8x8 Virtual Contact Center
9.0
Acarda Outbound
Call analytics
8x8 Virtual Contact Center
8.0
Acarda Outbound
Historical reporting
8x8 Virtual Contact Center
7.5
Acarda Outbound
Live reporting
8x8 Virtual Contact Center
9.0
Acarda Outbound

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
No photo available

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
No photo available

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
No photo available

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
No photo available

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details