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12 Ratings
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Score 7.6 out of 101
18 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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CallFire

Whenever you need to reach a lot of people and you are short on time, or looking to better manage your time, CallFire is a great way to cover the need. CallFire can work for you outside of your regular business hours, so it's like extending your day. Let's you reach customers during the sweet time when you would like to.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
CallFire
7.6
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
CallFire
6.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
CallFire
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
CallFire
7.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
CallFire
8.8
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
CallFire
8.3

Call Management

8x8 Virtual Office Enterprise Suite
8.4
CallFire
8.8
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
CallFire
8.8
Call recording
8x8 Virtual Office Enterprise Suite
7.0
CallFire
9.4
Call park
8x8 Virtual Office Enterprise Suite
9.0
CallFire
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
CallFire
8.3
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
CallFire
8.8

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
CallFire
10.0
Video conferencing
8x8 Virtual Office Enterprise Suite
CallFire
10.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
CallFire
10.0

Mobile apps

8x8 Virtual Office Enterprise Suite
CallFire
8.3
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
CallFire
8.5
Mobile app for Android
8x8 Virtual Office Enterprise Suite
CallFire
8.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Hitting a large audience in a short time.
  • It will scrub the DNC list.
  • Checks to see if I have the same number on there twice, removing it so I don't pay extra.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • I would like to have a more detailed report on which person was engaged in the post.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
CallFire9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
Justin McClelland profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Increased our client bookings drastically.
  • Gives employee interaction with clients a more frequent and relevant approach, and helps with customer service.
Haley Kennedy profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallFire

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details