What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

CallFire

9 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
CallFire
8.5
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
CallFire
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
CallFire
9.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
CallFire
7.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
CallFire
9.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
CallFire

Call Management

8x8 Virtual Office Enterprise Suite
8.4
CallFire
10.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
CallFire
10.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
CallFire
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
CallFire
10.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
CallFire
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
CallFire

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • You are able to leave a "canned" voicemail so that you do not need to speak your voicemail every time.
  • The moment an answering machine picks up, you can hit "drop voicemail" which automatically puts you on the next call and will then leave your "canned" message on the answering machine at the appropriate time.
  • Their customer support always answers the phone with a positive attitude. If you are having some issues they will help to find out for you. I'm not sure if it's because of how long we have used them, but they have followed up with us to make sure things were going well after they fix the issue.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Some times when we have too many agents on at the same time there will be some lag with the calls.
  • When there is too much traffic during the day, the voicemails don't match up to when they are supposed to be left on the machine.
  • I wish there was a way to turn down the "hold" music or even change it to something softer. It's always BLARING in our ears.

Likelihood to Renew

No score
No answers yet
No answers on this topic
CallFire9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Client retention and nurturing of leads.
  • Faster lead conversion.
  • Main source of marketing.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallFire

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details