What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

JustCall.io

1 Ratings
Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

JustCall.io

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution.The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
JustCall.io
5.5
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
JustCall.io
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
JustCall.io
5.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
JustCall.io
Call reports
8x8 Virtual Office Enterprise Suite
9.0
JustCall.io
6.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
JustCall.io

Call Management

8x8 Virtual Office Enterprise Suite
8.4
JustCall.io
5.4
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
JustCall.io
6.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
JustCall.io
5.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
JustCall.io
4.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
JustCall.io
5.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
JustCall.io
7.0

Mobile apps

8x8 Virtual Office Enterprise Suite
JustCall.io
8.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
JustCall.io
8.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • The power dialer functionality is in Beta still I believe and isn't not intuitive to use and add contacts to the calling list. In comparison, Kixie allows a very easy one-click operation, from anywhere on the web really, to add a number and contact to a power dialing session.
  • JustCall.io bills itself as a complete phone system but its pricing structure makes using it as such more expensive than solutions like Kixie or Dialpad, at least in my experience.
  • These guys are definitely on the right track, but more focus and clarity on the messaging and use cases JustCall is best suited for would result in a better net result for everyone in my opinion.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I have used both Kixie and PhoneBurner to try to add in the type of sales calling capabilities I wanted. In 2017, neither actually 100% fit the bill.Kixie is also a full-blown sales focused dialing and VOIP platform. They have really tight integrations with Pipedrive and other CRMs and a lot of the functionality we were looking for. With all the bells and whistles it is more expensive but certainly was a good contender. As I move forward here in 2018 we're launching a call center operation for which Kixie ay be a perfect fit.PhoneBurner is another platform that provides straight-up power dialing, dialing tech, and some additional resources. It does so on top of your current VOIP provider, so you don't have to make lots of changes. They have automated voicemail drops, email drops, and more to help accelerate the sales cycle.I chose JustCall specifically for the integration with Pipedrive and SMS capability. For now, it ended up being the tool for our business.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
  • Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
  • SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.

Screenshots

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Enterprise Suite Editions & Modules
8x8 Virtual Office Enterprise Suite
Additional Pricing Details

JustCall.io

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
JustCall.io Editions & Modules
JustCall.io
Edition
Basic
$101
Pro
$151
Enterprise
$251
1. per user per month
Additional Pricing Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on our web-app or mobile app than to receive it on your cellular network.