What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
133 Ratings
2 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
133 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 101
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

8x8 Virtual Office

I would not recommend it. There are far too many alternatives that outperform it for less of the price. A scenario where I can see it still being viable is if it is included either for free or heavily subsidized as a part of some deal. Still, even free, I would likely use something else if I had the money to spend on it.
No photo available

Twilio WebRTC

If you have the budget to support call communication channels as well as a technical team to help you with the implementation of the solution, Twilio WebRTC would be right for you. I would only recommend this solution if you have exhausted all other avenues of communication on your platform (example: chat, asynchronous messenger). The costs of a paid WebRTC solution can go up quite quickly so that needs to be kept in mind, although you will be paying for a quality product from one of the leaders in the industry.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Twilio WebRTC
8.3
Hosted PBX
8x8 Virtual Office
8.0
Twilio WebRTC
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Twilio WebRTC
User templates
8x8 Virtual Office
6.5
Twilio WebRTC
7.0
Call reports
8x8 Virtual Office
7.5
Twilio WebRTC
10.0
Directory of employee names
8x8 Virtual Office
8.6
Twilio WebRTC

Call Management

8x8 Virtual Office
8.5
Twilio WebRTC
8.3
Answering rules
8x8 Virtual Office
8.5
Twilio WebRTC
9.0
Call recording
8x8 Virtual Office
8.8
Twilio WebRTC
Call park
8x8 Virtual Office
8.0
Twilio WebRTC
8.0
Call screening
8x8 Virtual Office
8.5
Twilio WebRTC
Message alerts
8x8 Virtual Office
8.8
Twilio WebRTC
8.0

VoIP system collaboration

8x8 Virtual Office
7.6
Twilio WebRTC
Video conferencing
8x8 Virtual Office
7.3
Twilio WebRTC
Audio conferencing
8x8 Virtual Office
7.9
Twilio WebRTC

Mobile apps

8x8 Virtual Office
7.5
Twilio WebRTC
9.0
Mobile app for iOS
8x8 Virtual Office
7.5
Twilio WebRTC
9.0
Mobile app for Android
8x8 Virtual Office
7.5
Twilio WebRTC
9.0

Pros

8x8 Virtual Office

  • 8x8 set up is straight up yellow for dummies version easy. This is incredibly important as that was promoted as one of its selling points and they followed through with it.
  • It is accessible from anywhere and there is even an app for Android and iOS. I can not see this as a plus though because with all of the competition available, NOT having these options on your mobile is a death sentence for customer retention.
  • Customer support was positive. They were responsive whenever we would encounter any issues or need clarifications on our package.
No photo available

Twilio WebRTC

  • Twilio's web client gives you everything you need to begin integrating Twilio WebRTC into your platform.
  • It has quite a powerful tech stack where certain features are simply plug and play.
  • The ability to call actual phone numbers and not just app to app phone calls is quite handy.
No photo available

Cons

8x8 Virtual Office

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl profile photo

Twilio WebRTC

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Not applicable as this is the first virtual office we have used as a new business.
No photo available

Twilio WebRTC

Amazon Connect, Plivo, and Tokbox are other services that offer WebRTC solutions. Amazon connect, while a good solution if you're already using AWS for your website, is quite expensive compared to the other two options here. Comparatively, Plivo is slightly cheaper than Twilio WebRTC. It can be a good avenue to pursue assuming their support team is as responsive as Twilio's. Finally, Tokbox is quite a popular WebRTC solution. Their prices are comparable to Twilio's, however, their solutions can get expensive when you look to archive communications.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Twilio WebRTC

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Saved a lot compared to other price plans as we dial internationally daily.
  • Installed within minutes.
  • Set up and configuration was lightening quick
  • Syncs with most 3rd party systems, email, CRM, etc.
Mark Savage profile photo

Twilio WebRTC

  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio WebRTC

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison