What users are saying about

8x8 Virtual Office

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63 Ratings
2 Ratings

8x8 Virtual Office

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63 Ratings
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Score 7.3 out of 101
2 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Twilio WebRTC

If you have the budget to support call communication channels as well as a technical team to help you with the implementation of the solution, Twilio WebRTC would be right for you. I would only recommend this solution if you have exhausted all other avenues of communication on your platform (example: chat, asynchronous messenger). The costs of a paid WebRTC solution can go up quite quickly so that needs to be kept in mind, although you will be paying for a quality product from one of the leaders in the industry.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Twilio WebRTC
8.3
Hosted PBX
8x8 Virtual Office
8.4
Twilio WebRTC
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Twilio WebRTC
User templates
8x8 Virtual Office
6.5
Twilio WebRTC
7.0
Call reports
8x8 Virtual Office
7.7
Twilio WebRTC
10.0
Directory of employee names
8x8 Virtual Office
8.6
Twilio WebRTC

Call Management

8x8 Virtual Office
8.6
Twilio WebRTC
8.3
Answering rules
8x8 Virtual Office
8.7
Twilio WebRTC
9.0
Call recording
8x8 Virtual Office
8.8
Twilio WebRTC
Call park
8x8 Virtual Office
8.2
Twilio WebRTC
8.0
Call screening
8x8 Virtual Office
8.4
Twilio WebRTC
Message alerts
8x8 Virtual Office
8.9
Twilio WebRTC
8.0

VoIP system collaboration

8x8 Virtual Office
7.8
Twilio WebRTC
Video conferencing
8x8 Virtual Office
7.5
Twilio WebRTC
Audio conferencing
8x8 Virtual Office
8.1
Twilio WebRTC

Mobile apps

8x8 Virtual Office
7.5
Twilio WebRTC
9.0
Mobile app for iOS
8x8 Virtual Office
7.5
Twilio WebRTC
9.0
Mobile app for Android
8x8 Virtual Office
7.6
Twilio WebRTC
9.0

Pros

  • Allows for anywhere/anytime call and text
  • Allows employees to keep personal phones but have a separate business phone number
  • Store our client calls for QA purposes
No photo available
  • Twilio's web client gives you everything you need to begin integrating Twilio WebRTC into your platform.
  • It has quite a powerful tech stack where certain features are simply plug and play.
  • The ability to call actual phone numbers and not just app to app phone calls is quite handy.
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Cons

  • Doesn't always work, meaning we have had several downtime issues
  • Calls were erased or not being stored for a period of time
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  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Only 8x8 offers a desktop phone solution, call center solution and equipment. Having one provider makes things much easier for all and allows for one call if there is an issue.
Mark Weingarten profile photo
Amazon Connect, Plivo, and Tokbox are other services that offer WebRTC solutions. Amazon connect, while a good solution if you're already using AWS for your website, is quite expensive compared to the other two options here. Comparatively, Plivo is slightly cheaper than Twilio WebRTC. It can be a good avenue to pursue assuming their support team is as responsive as Twilio's. Finally, Tokbox is quite a popular WebRTC solution. Their prices are comparable to Twilio's, however, their solutions can get expensive when you look to archive communications.
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Return on Investment

  • Service was reliable just lacking on the mobile app side.
  • Do not recommend because of deceptive contract terms, but as long as you're aware of them the price is not bad. Less expensive than competitors and has more features than similarly priced services.
  • Low up-front cost so good for small businesses, and offers expandability and portability at a low price point. Long-term costs are higher than investing in your own equipment but doesn't require IT staff.
Sam Shearin profile photo
  • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
  • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
  • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
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Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Twilio WebRTC

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Twilio WebRTC More Information