What users are saying about

8x8

29 Ratings
Score 8.3 out of 101

Solgari Cloud Communications

2 Ratings
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Solgari Cloud Communications

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Solgari Cloud Communications
9.6
Hosted PBX
8x8
9.8
Solgari Cloud Communications
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Solgari Cloud Communications
10.0
User templates
8x8
9.2
Solgari Cloud Communications
8.0
Call reports
8x8
8.1
Solgari Cloud Communications
10.0
Directory of employee names
8x8
7.6
Solgari Cloud Communications
10.0

Call Management

8x8
8.8
Solgari Cloud Communications
9.2
Answering rules
8x8
9.5
Solgari Cloud Communications
10.0
Call recording
8x8
9.3
Solgari Cloud Communications
10.0
Call park
8x8
9.3
Solgari Cloud Communications
8.0
Call screening
8x8
6.8
Solgari Cloud Communications
9.0
Message alerts
8x8
8.9
Solgari Cloud Communications
9.0

VoIP system collaboration

8x8
8.3
Solgari Cloud Communications
Video conferencing
8x8
8.1
Solgari Cloud Communications
Audio conferencing
8x8
8.4
Solgari Cloud Communications

Mobile apps

8x8
8.4
Solgari Cloud Communications
10.0
Mobile app for iOS
8x8
8.7
Solgari Cloud Communications
Mobile app for Android
8x8
8.0
Solgari Cloud Communications
10.0

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
  • Great call quality
  • Love that I've been able to listen into sales calls
  • Love that I've been able to record all our sales calls
  • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
  • Great cloud technology that supports sales staff working remotely

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • 3CX keypad could be more intuitive

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.

Return on Investment

  • It has neither had a positive or negative impact.
  • Kept our costs low
  • Accelerate our revenue as the software is great for coaching new hires and sales staff

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Solgari Cloud Communications

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details