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202 Ratings
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Top Rated
188 Ratings

8x8 X Series (Formerly Virtual Office)

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202 Ratings
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Score 7.5 out of 101

Articulate Storyline

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Top Rated
188 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Articulate Storyline

I think Storyline is great for self-reviews. It is fairly easy to set up a "Drag and Drop" slide with a few questions to drag over to the right answer. You can use pictures and graphics to make it more appealing and interactive. It is also very useful for training processes. For example, if you wanted to show someone how to use a specific program, you can use screenshots and screen video captures to help show the process. I think it would be harder to use Storyline for a class lecture or just for videos. For example, if you wanted to record a physical classroom, or record a screen capture in which you are just using screen captures.
Mark Labbett profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.9
Articulate Storyline
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
Articulate Storyline
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Articulate Storyline
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Articulate Storyline
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Articulate Storyline
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Articulate Storyline

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Articulate Storyline
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Articulate Storyline
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Articulate Storyline
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Articulate Storyline
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Articulate Storyline
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Articulate Storyline

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Articulate Storyline
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Articulate Storyline
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Articulate Storyline

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Articulate Storyline
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Articulate Storyline
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Articulate Storyline

Learning Management

8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.0
Course authoring
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.5
Course catalog or library
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.1
Player/Portal
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.3
Learning content
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.4
Mobile friendly
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
7.4
Progress tracking & certifications
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
7.9
Assignments
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.0
Compliance management
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.4
Learning administration
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
7.7
Learning reporting & analytics
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
7.5
Social learning
8x8 X Series (Formerly Virtual Office)
Articulate Storyline
8.4

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Articulate Storyline

  • The UI closely resembles the general UI that is used by Microsoft Office products. It is instantly familiar, decreasing the learning curve.
  • Storyline is very powerful. If you can imagine the design, you can develop it in Storyline. The built-in templates and player skins offer a wide variety of page layouts. I particularly like how Storyline organizes slides by scenes and provides a visual map to help you see the course navigation.
  • Storyline is not a resource hog. You can't simply install it on any machine, but you do not need a tricked-out rig with gaming specs to run. It runs very smoothly on an Intel i5 with 8gb of RAM with plenty of system resources available for Microsoft Office and Adobe applications to run in different windows.
  • Storyline output HTML is very clean. With other authoring tools, bad Javascript and poor CSS output really had a negative impact as you had to devise workarounds and implement patches for them to work with your LMS. Storyline is the closest authoring tool that I've found "just works."
Benjamin Brogdon profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor profile photo

Articulate Storyline

  • Although the professional content library is available, it is still pretty easy for new users to make overly cartoonish looking pieces of training.
  • The program is very heavy load so you have to have a pretty powerful computer to run it effectively.
  • Final projects can be played by anyone but they can sometimes be glitchy because they are a bit heavy for users to run on their computers.
Rebecca Mogollón profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Articulate Storyline

Articulate Storyline 6.0
Based on 21 answers
We are moving away from the standalone eCourse model, so depending upon when that shift happens, we might choose not to renew since we won't be supporting eCourses built in Articulate Storyline anymore. As long as we are still selling and supporting those eCourses, we will continue to renew the licenses we have.
Rebecca McKenna profile photo

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Articulate Storyline

Articulate Storyline 7.7
Based on 15 answers
The basics are easy to learn but you won't get really robust activities from using just the basics. However, if you can invest the time in learning how to use all of Storyline's features, you'll have tremendous learning development power at your fingertips. I do have to say, though, that there is a beautiful logic to how everything in Storyline works. Once you learn a few of the advanced features, you can learn them all because there's a similar underlying logic. The interface is also very appealing and friendly.
Louisa Fricker profile photo

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Articulate Storyline

Articulate Storyline 8.6
Based on 4 answers
No answer on this topic is available.

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Articulate Storyline

Articulate Storyline 8.8
Based on 5 answers
No answer on this topic is available.

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Articulate Storyline

Articulate Storyline 10.0
Based on 10 answers
I've engaged with their support three times since I've owned the product. Each time, I was treated very professionally and the issues were addressed quickly. Even in situations where the problem was not due to their software, their engineers were able to assist and get the project back on track.
Richard Watson profile photo

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Articulate Storyline

No answers on this topic

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Articulate Storyline

Articulate Storyline 5.1
Based on 3 answers
I love the fact that both a demonstration AND text version of the tutorials are available. Our firewall was blocking the demos until I requested my company allow them! Having the text version available still enabled me to learn from the tutorials. They are very well done and informative, and there is a tutorial for just about anything you need to learn to do with Storyline. I have always been more than satisfied with the support and training available to us for all Articulate products and I love the community!
Melissa Jordan profile photo

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Articulate Storyline

Articulate Storyline 10.0
Based on 9 answers
Outside of having to dedicate a powerful enough PC for the installation and having to update Flash in our browsers there really isn't much pain involved in using Articulate. For the most part this is an easy to implement and roll-out product. The installation occurs quickly and smoothly with no additional steps needed.
Refugio &quot;Gio&quot; Jones | M.A. profile photo

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Articulate Storyline

I've used a few other products that are similar to Storyline. Captivate by Adobe is overly complex and frustrating at times, so that's gonna be a "no go" for most users. The addition of these new 360 applications (Rise, Review, etc) makes Articulate the top option when it comes to developing e-learning in my opinion.
Kyle Trail profile photo

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Articulate Storyline

Articulate Storyline 9.1
Based on 4 answers
It is easy to train new users and manage content. Being able to import older projects and PPT files makes it very easy to use for a lot of "moonlighters" in our department.
Melissa Jordan profile photo

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard profile photo

Articulate Storyline

  • We have been able to bring our training development in-house with Articulate Storyline. This has reduced the cost substantially of module development from about $120,000 annually to less than $50,000.
  • It is now possible for the subject matter expert to work directly in Articulate Storyline rather than have to work with a third party and try to explain what needs to be developed as far as content.
  • Articulate Storyline has a bit of a learning curve and not everyone takes to it quickly, so although the training development has been brought in-house, there is now a back-log of work for those who use the software!
Anika Hansen profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Articulate Storyline

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.8
Articulate Storyline
8.8

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Articulate Storyline
6.0

Usability

8x8 X Series (Formerly Virtual Office)
8.5
Articulate Storyline
7.7

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Articulate Storyline
8.6

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Articulate Storyline
8.8

Support

8x8 X Series (Formerly Virtual Office)
6.7
Articulate Storyline
10.0

Online Training

8x8 X Series (Formerly Virtual Office)
Articulate Storyline
5.1

Implementation

8x8 X Series (Formerly Virtual Office)
8.2
Articulate Storyline
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Articulate Storyline
9.1

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