A2 Hosting vs. Cognizant Cloud360

Never would I recommend this company to anyone. [In my experience] they are total nightmares to deal with and depend on. You can't depend on them at all. Plus, [I feel that] they lie and manipulate the search queries based on lies (they do NOT have radio hosting yet they have ads saying that they do).

Cognizant Cloud 360 is very well suited for cloud integration of modern, common software among users of a wide spectrum of proficiency levels. The user interface is well designed and intuitive, and all common software tools have existing implementation tools and intuitive platforms for cloud migration. Cognizant Cloud 360 is not as useful when most users are highly technically competent and use specialized, less common software tools that are to be migrated to the cloud platform. Cognizant is technically sound, but maybe not as much as some established competitors (Microsoft, IBM, Oracle, etc) and also may not have familiarity with lesser-known software applications.

Incentivized

• the hosting hardware they provide is decent when you consider the price

• Very good customer service team. Very responsive to inquiries, and willing to collaboratively develop solutions to software Platform integration challenges.
• Very intuitive user interface. Layout for various tools and settings is well-conceived and implemented, and the software is ultimately very easy to navigate for even novice users.
• Customizable resource library. The platform makes it easy to select tools that are needed without forcing you to subscribe to additional tools that are not needed.

Incentivized

• [In my experience] customer service is awful.
• [From what I've seen] they don't care about clients.
• [In my situation their] first reaction is always to blame it on the unmanaged factor.

• Could improve in agility in the delivery life cycle. When customer demands change and abrupt changes in resources and configuration are required, the change order process is not as quick as desired.
• Advanced technical competence and knowledge of a wide variety of specialized software applications is a bit lacking. Relative to some competitor software from Oracle, Microsoft, IBM, or HP, Cognizant isn’t as technically inclined and ready to handle issues with less common software tools.
• Not as forthcoming with status updates as some competitors. In cases of interruptions or upcoming updates, Cognizant doesn’t disclose timely and detailed information unless it is specifically requested by the user.

Incentivized

Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.

[In my opinion] it barely works.

they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption

They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!

In my opinion they are unresponsive, rude, incompetent, and untrustworthy to boot.

Support is very timely and thorough in their responses to inquiries, and also is very willing to help in finding collaborative solutions to any technical challenges. Overall, the only negative is they may not be as equipped or ready to proactively handle some more customized requests as a more established competitor would be. This is more of a reflection of the software than the support team.

Incentivized

[In my experience] it was a mess from the start and created problems ever since day one.

Cognizant Cloud 360 has more of a modern look to it and most of the same functionality. I prefer the layout of Cognizant as I find it more intuitive for a variety of users, but Microsoft’s is also pretty well laid out. Microsoft is more established and has more experience in integrating a wide variety of applications, and so is more ready and equipped to handle less common application cloud integration.

Incentivized

I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less

• [In my experience] they have upheaved my entire business many times by not having working servers.
• [I feel like] they have inconvenienced us many hours with tech calls over stupid things.
• [In my opinion] they have wasted so much time and man hours.

• Cognizant Cloud 360 has saved on overall hardware costs, as many resources have been migrated to the cloud platform and local storage and hardware systems are no longer needed.
• There was an initial period of negative return as the migration was occurring, as some applications were interrupted, which in turn interrupted the flow of projects and inhibited the timely allocation of resources.
• Another positive return can be measured in time savings, as users can more easily access applications from the central cloud source versus various locally customized network locations.

Incentivized