What users are saying about
18 Ratings
42 Ratings
18 Ratings
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Score 6.3 out of 100
42 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • Abstract ranks higher in 2 feature sets: Communication, File Sharing & Management
  • Mitel MiCollab ranks higher in 1 feature set: Project Management

Project Management

7.8

Abstract

78%
7.9

Mitel MiCollab

79%
Mitel MiCollab ranks higher in 5/7 features

Workflow Automation

7.6
76%
2 Ratings
8.4
84%
4 Ratings

Mobile Access

7.0
70%
3 Ratings
6.8
68%
11 Ratings

Search

8.9
89%
3 Ratings
7.0
70%
8 Ratings

Task Management

N/A
0 Ratings
9.4
94%
6 Ratings

Gantt Charts

N/A
0 Ratings
9.0
90%
2 Ratings

Scheduling

N/A
0 Ratings
8.4
84%
8 Ratings

Visual planning tools

N/A
0 Ratings
6.7
67%
5 Ratings

Communication

8.7

Abstract

87%
7.4

Mitel MiCollab

74%
Mitel MiCollab ranks higher in 5/8 features

Chat

10.0
100%
2 Ratings
8.0
80%
12 Ratings

Notifications

9.0
90%
4 Ratings
8.1
81%
12 Ratings

Discussions

8.0
80%
4 Ratings
7.1
71%
7 Ratings

Internal knowledgebase

7.6
76%
2 Ratings
8.6
86%
6 Ratings

Surveys

N/A
0 Ratings
8.0
80%
2 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
5.8
58%
4 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
5.8
58%
4 Ratings

Integrates with Outlook

N/A
0 Ratings
8.0
80%
6 Ratings

File Sharing & Management

8.1

Abstract

81%
7.2

Mitel MiCollab

72%
Mitel MiCollab ranks higher in 5/8 features

Versioning

10.0
100%
4 Ratings
N/A
0 Ratings

Document collaboration

8.5
85%
3 Ratings
4.9
49%
5 Ratings

Access control

6.2
62%
4 Ratings
8.1
81%
8 Ratings

Advanced security features

6.8
68%
2 Ratings
8.0
80%
7 Ratings

Device sync

9.1
91%
3 Ratings
8.7
87%
7 Ratings

Video files

N/A
0 Ratings
5.4
54%
5 Ratings

Audio files

N/A
0 Ratings
7.3
73%
7 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Abstract is rated higher in 1 area: Support Rating
  • Mitel MiCollab is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

2.2

Abstract

22%
4 Ratings
7.3

Mitel MiCollab

73%
13 Ratings

Usability

7.0

Abstract

70%
1 Rating
9.0

Mitel MiCollab

90%
1 Rating

Support Rating

8.7

Abstract

87%
7 Ratings
6.4

Mitel MiCollab

64%
6 Ratings

Likelihood to Recommend

Abstract

  • Large teams with dedicated design operations support
  • UX managers that want a facilitated workflow for their teams
  • Disciplined teams of individual contributors that want to adopt a process in their UI workflow
  • Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts
  • If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch"
  • If you're managing multiple pattern libraries
Read full review

Mitel Networks Corporation

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Read full review

Pros

Abstract

  • Versioning for desginers
  • Collaboration between team members
Read full review

Mitel Networks Corporation

  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
Read full review

Cons

Abstract

  • Asset exports are not as great as Zeplin and others.
  • Filtering within files.
Read full review

Mitel Networks Corporation

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Read full review

Pricing Details

Abstract

Starting Price

Editions & Modules

Abstract editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Mitel MiCollab

    Starting Price

    Editions & Modules

    Mitel MiCollab editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Abstract

      Abstract has a difficult learning curve. If a feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues.
      Read full review

      Mitel Networks Corporation

      It's very easy to use and setup for everyone who is tech savvy or not!
      Read full review

      Support Rating

      Abstract

      Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
      Read full review

      Mitel Networks Corporation

      Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
      Read full review

      Alternatives Considered

      Abstract

      I purchased and administer Abstract. It was requested by our design department who evaluated it.
      Read full review

      Mitel Networks Corporation

      MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
      Read full review

      Return on Investment

      Abstract

      • Single source of truth for the team.
      • Could quickly get expensive with corporate accounts.
      Read full review

      Mitel Networks Corporation

      • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
      Read full review

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