What users are saying about

Fuze

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90 Ratings
1 Ratings
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Score 8 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Acarda Outbound

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
No photo available

Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Cloud PBX

Acarda Outbound
Fuze
6.8
Hosted PBX
Acarda Outbound
Fuze
7.5
Multi-level Interactive Voice Response (IVR)
Acarda Outbound
Fuze
7.3
User templates
Acarda Outbound
Fuze
6.2
Call reports
Acarda Outbound
Fuze
6.4
Directory of employee names
Acarda Outbound
Fuze
6.7

Call Management

Acarda Outbound
Fuze
7.3
Answering rules
Acarda Outbound
Fuze
7.2
Call recording
Acarda Outbound
Fuze
7.4
Call park
Acarda Outbound
Fuze
7.5
Message alerts
Acarda Outbound
Fuze
7.0

VoIP system collaboration

Acarda Outbound
Fuze
7.8
Video conferencing
Acarda Outbound
Fuze
7.5
Audio conferencing
Acarda Outbound
Fuze
8.2

Mobile apps

Acarda Outbound
Fuze
7.7
Mobile app for iOS
Acarda Outbound
Fuze
7.6
Mobile app for Android
Acarda Outbound
Fuze
7.7

Pros

  • Simple Setup.
  • Great Support Team.
  • Never dropped calls.
No photo available
  • The Fuze implementation process was the smoothest and best-organized roll-out of any major infrastructure project I have been involved with. The engineering and sales team provided a clear roadmap, stuck to it, and performed flawlessly.
  • The system stability, voice quality, user provisioning and de-provisioning, and overall ease of use is something Fuze has done particularly well. Whatever I need is there in the portal, and the 'take-it-for-granted' feeling the users have is a huge strength.
  • Continuous improvement- in the two years this company has used Fuze we have seen numerous updates to the softphone, new features in the desktop phones, and constant communication from our customer advocates and support team.
  • Tech support- rarely used but responsive and experienced, a definite strength.
Michael Bartlett profile photo

Cons

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
No photo available
  • A more aggressive end-user training and help scenario. Users who are unfamiliar with UCaaS and are wedded to the traditional role of the desktop phone can be slow picking up the idea of a UCaaS account and all the benefits and possibilities. More visible links and reminders on the phones, softphones, and apps, and easy access to short videos put right in front of users' eyes might help user adoption.
Michael Bartlett profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.2
Based on 9 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

No score
No answers yet
No answers on this topic
Fuze6.6
Based on 4 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.3
Based on 47 answers
Fuze support has been great each time I've called and very responsive. Their network engineers are knowledgeable in the product. We've also been able to get things to work on our own with some help and they have gone the extra mile to help us with some challenging business call-flows.
Nick Cooper profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
The overall process did not take long at all. Our entire organization was up and running in what seemed like no time. The process was not cumbersome at all and we were able to integrate with other systems like Salesforce very easily. We have been very satisfied with how Fuze has worked for us up to this point
No photo available

Alternatives Considered

I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
No photo available
Overall, Fuze is better organized, easier to navigate and faster to get up and running that GoToMeeting was. I strongly prefer Fuze from both an end user and also administrators perspective
No photo available

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • Easy to get started with.
  • Great workflow, especially for people starting in the industry.
  • Helped us meet our daily call goals.
No photo available
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.
Brooke Schell profile photo

Pricing Details

Acarda Outbound

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Acarda Outbound More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information