What users are saying about

Accelo

10 Ratings

Autotask

Top Rated
57 Ratings

Accelo

10 Ratings
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Score 6.4 out of 101

Autotask

Top Rated
57 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Accelo

It is really well suited for organizations that need to have a lot of tools but don't want a bunch of data silos. Our organization uses HubSpot as our CRM so we don't necessarily use the CRM portion of Accelo the way it is designed. Mainly because it isn't as agile as HubSpot from a CRM perspective.
Chris Osterhout profile photo

Autotask

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe profile photo

Feature Rating Comparison

Project Management

Accelo
5.6
Autotask
Task Management
Accelo
6.0
Autotask
Resource Management
Accelo
5.5
Autotask
Gantt Charts
Accelo
6.0
Autotask
Scheduling
Accelo
5.5
Autotask
Workflow Automation
Accelo
6.0
Autotask
Team Collaboration
Accelo
4.0
Autotask
Support for Agile Methodology
Accelo
3.0
Autotask
Support for Waterfall Methodology
Accelo
6.0
Autotask
Email integration
Accelo
6.5
Autotask
Mobile Access
Accelo
6.0
Autotask
Timesheet Tracking
Accelo
7.0
Autotask
Change request and Case Management
Accelo
5.1
Autotask
Budget and Expense Management
Accelo
5.6
Autotask

Professional Services Automation

Accelo
4.4
Autotask
Quotes/estimates
Accelo
3.5
Autotask
Invoicing
Accelo
4.0
Autotask
Project & financial reporting
Accelo
5.1
Autotask
Integration with accounting software
Accelo
5.1
Autotask

Incident and problem management

Accelo
Autotask
8.4
Organize and prioritize service tickets
Accelo
Autotask
9.5
Expert directory
Accelo
Autotask
7.4
Service restoration
Accelo
Autotask
7.0
Self-service tools
Accelo
Autotask
7.5
Subscription-based notifications
Accelo
Autotask
9.2
ITSM collaboration and documentation
Accelo
Autotask
8.8
ITSM reports and dashboards
Accelo
Autotask
9.4

ITSM asset management

Accelo
Autotask
8.8
Configuration mangement
Accelo
Autotask
8.5
Asset management dashboard
Accelo
Autotask
8.1
Policy and contract enforcement
Accelo
Autotask
9.8

Change management

Accelo
Autotask
9.4
Change requests repository
Accelo
Autotask
9.7
Change calendar
Accelo
Autotask
9.3
Service-level management
Accelo
Autotask
9.1

Pros

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo
  • Billing on work completed
  • Organization
  • Business contact management
Michaela Good profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • Isn't the most updated, design wise.
  • Limited revenue and cost reporting.
  • Limited security options.
Mark Hitchcock profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Autotask9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Autotask9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis profile photo

Support

No score
No answers yet
No answers on this topic
Autotask8.0
Based on 1 answer
Due to the cloud based technology our downtime is significantly less then other software based programs.
Daniel J. Lewis profile photo

Alternatives Considered

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout profile photo
Its definitely has a better layout. Easier to customize. Easier search
No photo available

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Better Customer Service (By reducing the impact to staff and allowing the focus to be on the customer.)
  • Fewer Manual Escalations (By using the in-depth workflow system to automatically route and modify tickets.)
  • Higher Overall Efficiency (By reducing the clicks-per-action cost and increasing the amount of work-per-X capable by each individual.)
Arthur Warren profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Autotask

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Autotask Editions & Modules
Autotask
Additional Pricing Details