5 Reviews and Ratings
10 Reviews and Ratings
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Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.Incentivized
Kounta is particularly well suited to small to medium sized hospitality businesses. It has a great many number of add-ons and integrations that enhance the user experience and its general usefulness from a back end perspective. For example, there is the ability to program automatic menu surcharges for certain circumstances, such as public holidays. It also handles bill-splitting well. It could possibly be less appropriate for venues that need extremely detailed sales data, or for those venues that have very complicated menus or ordering options.Incentivized
Some support agents are helpfulBasic front end is goodUp-time is goodIncentivized
Streamlines Kitchen DocketsAutomatic billingCan add items to suit business needsQuick & Easy to set upIncentivized
The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.It is not especially intuitive to use, in my opinion.Incentivized
An easier to modify table planA dedicated 'print receipt' buttonImproved sync timesIncentivized
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.Incentivized
We moved from Vend to Kounta because of Kounta's enhanced functionality for the hospitality domain. Vend was, at the time, more oriented towards the retail industry and so it lacked key features that would have allowed our business to grow and become more efficient. Over time, Kounta has continually improved and adapted to better suit its customers' needs.Incentivized
It has allowed us to look at our total revenue more easily and figure out where we are falling short.We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.Incentivized
I find the program expensive to useIncentivized