60 Ratings
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Score 9 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

eZ Platform

For a new site:1. Are there any hosting requirements? eZ Publish works best on a traditional LAMP stack.2. What is the expertise of the development and systems administrations individuals? There should be some PHP development experience and a solid level of Apache and MySQL hosting.3. Who will be managing the content of the site? What is their bandwidth for training? For ongoing content changes?
Josh Bair | TrustRadius Reviewer

Feature Rating Comparison

Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
9.0
Role-based user permissions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
9.0

Platform & Infrastructure

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
8.0
API
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
7.0
Internationalization / multi-language
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
9.0

Web Content Creation

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
5.4
WYSIWYG editor
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
7.0
Code quality / cleanliness
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
5.0
Admin section
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
7.0
Page templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
3.0
Library of website themes
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
2.0
Publishing workflow
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
8.0
Form generator
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
6.0

Web Content Management

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
5.6
Content taxonomy
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
9.0
SEO support
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
5.0
Bulk management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
2.0
Availability / breadth of extensions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
6.0
Community / comment management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
eZ Platform
6.0

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

eZ Platform

  • Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
  • Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
  • Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.
Josh Bair | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

eZ Platform

  • The template language: Outputting content or doing something special with it requires use of the templating language. Myself along with other developers I have trained, found this to be one of the biggest hurdles.
  • Layout of physical files: The system decides what settings files and templates to use based on a hierarchy of modules. The same file can exist in multiple modules and you can find yourself deep within very similar looking folder structures, causing confusion during debugging.
  • Community: eZ has a solid set of community contributors but the gap between it and Drupal or Wordpress is pretty large.
Josh Bair | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

eZ Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

eZ Platform

eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:
  • Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
  • End-user training is very straight-forward.
  • Vendor support is available.
  • Client IT departments can access if need (developers/designers/sysadmins).
  • The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.
Josh Bair | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

eZ Platform

  • Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
  • Training: Due to its content taxonomy, end-user training often went well.
  • Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.
Josh Bair | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eZ Platform

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
eZ Platform
6.0

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
eZ Platform

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