The Acquia Digital Experience Platform is an "Open DXP" with its two core pillars being content and data. Built on top of one of the largest open-source content management systems, Drupal, it aims to provide the flexibility and interoperability a modern organization needs. With its customer data platform, it allows organizations to understand who their customers are and deliver personalized experiences. Acquia's DXP offers variety of other tools including digital asset management,…
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IBM ECM
Score 9.0 out of 10
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IBM Enterprise Content Manager and Enterprise Content Management (ECM) applications enable organizations to manage all forms of content and secure secure data with respect to compliance needs. The platform enables capture, activation, sharing, analysis and governance of unstructured data to lower costs and risk while improving efficiency.
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Pricing
Acquia Digital Experience Platform
IBM Enterprise Content Manager
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
Acquia Digital Experience Platform
IBM ECM
Free Trial
No
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Acquia Digital Experience Platform
IBM Enterprise Content Manager
Features
Acquia Digital Experience Platform
IBM Enterprise Content Manager
Security
Comparison of Security features of Product A and Product B
Acquia Digital Experience Platform
8.1
49 Ratings
1% below category average
IBM Enterprise Content Manager
-
Ratings
Role-based user permissions
8.149 Ratings
00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Acquia Digital Experience Platform
7.8
41 Ratings
6% below category average
IBM Enterprise Content Manager
-
Ratings
API
7.839 Ratings
00 Ratings
Internationalization / multi-language
7.732 Ratings
00 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Acquia Digital Experience Platform
7.9
43 Ratings
4% above category average
IBM Enterprise Content Manager
-
Ratings
WYSIWYG editor
7.331 Ratings
00 Ratings
Code quality / cleanliness
8.134 Ratings
00 Ratings
Admin section
7.942 Ratings
00 Ratings
Page templates
8.030 Ratings
00 Ratings
Library of website themes
8.126 Ratings
00 Ratings
Mobile optimization / responsive design
7.828 Ratings
00 Ratings
Publishing workflow
8.034 Ratings
00 Ratings
Form generator
7.924 Ratings
00 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Acquia Digital Experience Platform
7.2
35 Ratings
0% above category average
IBM Enterprise Content Manager
-
Ratings
Content taxonomy
7.828 Ratings
00 Ratings
SEO support
6.329 Ratings
00 Ratings
Bulk management
7.131 Ratings
00 Ratings
Availability / breadth of extensions
7.632 Ratings
00 Ratings
Community / comment management
7.326 Ratings
00 Ratings
Best Alternatives
Acquia Digital Experience Platform
IBM Enterprise Content Manager
Small Businesses
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It made it super easy to upgrade 300+ Drupal sites to the latest major version in 12 weeks, end to end. It is easy to deploy legal changes and updates to components at scale. Turnkey service to deploy new environments and to clone sites. There are no ecosystem lock-in principles for Customer service/success services and professional services for new approaches.
Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
Exceptionally good support. When there's a problem, you reach out to your account manager who either fixes the issue or gets you to the right person. We've had no downtime.
Platform is very accessible to those who know how to manage the back end software.
Support responds pretty quickly to critical tickets, but they can be slow to respond on non-urgent items. Some of what we experienced may have been related to a newer ticketing system recently implemented.
Standard support covers business days/hours but only critical support is available outside those times. We typically schedule our website updates for the weekend or "off" hours when only critical support is available.
As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
We're moving away from Drupal as a platform. Drupal 8 and 9 were simply too overburdened and difficult to maintain compared to other offerings. PHP seems like a dying language so we are currently in the process of migrating all of our Drupal 7 functionality and custom modules to a Python/Django/Wagtail platform. This doesn't mean Acquia isn't a great service, they are professional and top-knotch, but the only way we'd say with them is if I didn't complete the migration.
Every time we have had an issue, Acquia support has responded promptly and worked with us as a team to solve the problem. The Acquia support team is global and we have literally had interactions with all of their support offices, yet the experience has been the same - top notch
We chose Acquia for a much better UI that gave non-analytical marketers and easy to use tool where they could create their own reports. The campaign side of things also had an easier to use UI as well, that made the targeting of audiences much easier.
Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
The DXP tools can handle millions of requests and can scale automatically to fit your needs. We have clients that use only part of the DXP tools and have a small usage, but even in these cases they see great value in using tools like personalization and CDP.
Acquia has helped us to stabilize and optimize our website performance, lowering page load times and dramatically decreasing the frequency of issues experienced by end-users.
Acquia SOLR search provided a much-improved search experience on our website.
Acquia's PCI-compliant hosting has helped us to remain compliant and cyber-secure.
We are working to implement Acquia Site Studio and Acquia Personalization now and expect those to improve our operation agility and ability to drive more relevant experiences to our various website visitors.
We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.