What users are saying about
53 Ratings
12 Ratings
53 Ratings
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Score 6.4 out of 100
12 Ratings
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Score 4.2 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Maximizer CRM

It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience].This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
Javier Ortiz | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Maximizer CRM
4.1
Customer data management / contact management
Act! CRM
Maximizer CRM
4.6
Workflow management
Act! CRM
Maximizer CRM
2.6
Territory management
Act! CRM
Maximizer CRM
2.7
Opportunity management
Act! CRM
Maximizer CRM
4.6
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Maximizer CRM
2.6
Contract management
Act! CRM
Maximizer CRM
5.8
Quote & order management
Act! CRM
Maximizer CRM
3.4
Interaction tracking
Act! CRM
Maximizer CRM
5.2
Channel / partner relationship management
Act! CRM
Maximizer CRM
5.2

Customer Service & Support

Act! CRM
Maximizer CRM
3.9
Case management
Act! CRM
Maximizer CRM
3.8
Call center management
Act! CRM
Maximizer CRM
3.8
Help desk management
Act! CRM
Maximizer CRM
4.1

Marketing Automation

Act! CRM
Maximizer CRM
3.6
Lead management
Act! CRM
Maximizer CRM
4.6
Email marketing
Act! CRM
Maximizer CRM
2.6

CRM Project Management

Act! CRM
Maximizer CRM
4.0
Task management
Act! CRM
Maximizer CRM
4.6
Billing and invoicing management
Act! CRM
Maximizer CRM
3.0
Reporting
Act! CRM
Maximizer CRM
4.6

CRM Reporting & Analytics

Act! CRM
Maximizer CRM
4.3
Forecasting
Act! CRM
Maximizer CRM
4.6
Pipeline visualization
Act! CRM
Maximizer CRM
3.8
Customizable reports
Act! CRM
Maximizer CRM
4.6

Customization

Act! CRM
Maximizer CRM
2.4
Custom fields
Act! CRM
Maximizer CRM
2.7
Custom objects
Act! CRM
Maximizer CRM
1.4
Scripting environment
Act! CRM
Maximizer CRM
2.6
API for custom integration
Act! CRM
Maximizer CRM
3.0

Security

Act! CRM
Maximizer CRM
4.6
Single sign-on capability
Act! CRM
Maximizer CRM
4.5
Role-based user permissions
Act! CRM
Maximizer CRM
4.6

Social CRM

Act! CRM
Maximizer CRM
2.6
Social data
Act! CRM
Maximizer CRM
2.6
Social engagement
Act! CRM
Maximizer CRM
2.6

Integrations with 3rd-party Software

Act! CRM
Maximizer CRM
2.2
Marketing automation
Act! CRM
Maximizer CRM
2.2
Compensation management
Act! CRM
Maximizer CRM
2.2

Platform

Act! CRM
Maximizer CRM
4.6
Mobile access
Act! CRM
Maximizer CRM
4.6

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Maximizer CRM

  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
Len Masek | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Maximizer CRM

  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
AROOP VACHALI | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 10.0
Based on 1 answer
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Shayne Froelich | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 1.0
Based on 1 answer
The CRM didn’t have the capability I expected
Javier Ortiz | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Maximizer CRM

Maximizer CRM 1.0
Based on 3 answers
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Shayne Froelich | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Maximizer CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Maximizer CRM

We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Thomas Laut | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Maximizer CRM

  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Len Masek | TrustRadius Reviewer

Screenshots

Act! CRM

Maximizer CRM

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Maximizer CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$29*

* per user/Month

Maximizer CRM Editions & Modules

On-premise Edition
Business Plus$491
Insights$891
  1. Per User / Month
SaaS Edition
Small Office$291
Business Plus$491
Insights$891
  1. Per User / Month
Additional Pricing Details
All pricing in USD. Monthly no contract subscription option available.

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Maximizer CRM
3.9

Likelihood to Renew

Act! CRM
1.0
Maximizer CRM
10.0

Usability

Act! CRM
1.3
Maximizer CRM
1.0

Support Rating

Act! CRM
5.2
Maximizer CRM
1.0

Implementation Rating

Act! CRM
1.0
Maximizer CRM

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