What users are saying about
53 Ratings
2 Ratings
53 Ratings
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Score 6.4 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Salesboom
8.4
Customer data management / contact management
Act! CRM
Salesboom
9.1
Workflow management
Act! CRM
Salesboom
8.2
Territory management
Act! CRM
Salesboom
7.9
Opportunity management
Act! CRM
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Salesboom
7.9
Contract management
Act! CRM
Salesboom
7.3
Quote & order management
Act! CRM
Salesboom
9.1
Interaction tracking
Act! CRM
Salesboom
9.1
Channel / partner relationship management
Act! CRM
Salesboom
7.6

Customer Service & Support

Act! CRM
Salesboom
7.5
Case management
Act! CRM
Salesboom
7.9
Call center management
Act! CRM
Salesboom
7.3
Help desk management
Act! CRM
Salesboom
7.3

Marketing Automation

Act! CRM
Salesboom
9.1
Lead management
Act! CRM
Salesboom
9.1
Email marketing
Act! CRM
Salesboom
9.1

CRM Project Management

Act! CRM
Salesboom
9.0
Task management
Act! CRM
Salesboom
9.1
Billing and invoicing management
Act! CRM
Salesboom
8.8
Reporting
Act! CRM
Salesboom
9.1

CRM Reporting & Analytics

Act! CRM
Salesboom
8.9
Forecasting
Act! CRM
Salesboom
9.1
Pipeline visualization
Act! CRM
Salesboom
8.8
Customizable reports
Act! CRM
Salesboom
8.8

Customization

Act! CRM
Salesboom
8.6
Custom fields
Act! CRM
Salesboom
9.1
Custom objects
Act! CRM
Salesboom
8.8
Scripting environment
Act! CRM
Salesboom
7.3
API for custom integration
Act! CRM
Salesboom
9.1

Security

Act! CRM
Salesboom
8.2
Single sign-on capability
Act! CRM
Salesboom
7.3
Role-based user permissions
Act! CRM
Salesboom
9.1

Social CRM

Act! CRM
Salesboom
8.0
Social data
Act! CRM
Salesboom
8.2
Social engagement
Act! CRM
Salesboom
7.9

Integrations with 3rd-party Software

Act! CRM
Salesboom
8.6
Marketing automation
Act! CRM
Salesboom
9.1
Compensation management
Act! CRM
Salesboom
8.2

Platform

Act! CRM
Salesboom
7.3
Mobile access
Act! CRM
Salesboom
7.3

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Salesboom
8.5

Likelihood to Renew

Act! CRM
1.0
Salesboom

Usability

Act! CRM
1.3
Salesboom

Support Rating

Act! CRM
5.2
Salesboom
8.2

Implementation Rating

Act! CRM
1.0
Salesboom

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