Action1 vs. Atera

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Action1
Score 9.2 out of 10
N/A
Action1 is a risk-based patch management platform for distributed enterprise networks trusted by thousands of organizations globally. Action1 helps to discover, prioritize, and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks. It automates patching of third-party software and operating systems, ensuring continuous patch compliance and remediation of security vulnerabilities before they are exploited. The company was founded by…N/A
Atera
Score 8.8 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Pricing
Action1Atera
Editions & Modules
No answers on this topic
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
Offerings
Pricing Offerings
Action1Atera
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Community Pulse
Action1Atera
Considered Both Products
Action1
Chose Action1
After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint …
Atera

No answer on this topic

Top Pros
Top Cons
Features
Action1Atera
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Action1
-
Ratings
Atera
10.0
1 Ratings
0% above category average
Virtualization monitoring00 Ratings10.01 Ratings
IT Asset Discovery00 Ratings10.01 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Action1
-
Ratings
Atera
9.3
80 Ratings
24% above category average
Remote monitoring00 Ratings9.279 Ratings
Network device monitoring00 Ratings8.468 Ratings
Activity Monitoring00 Ratings10.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Action1
-
Ratings
Atera
8.9
79 Ratings
22% above category average
Patch Management00 Ratings8.578 Ratings
Policy-based automation00 Ratings8.766 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Action1
-
Ratings
Atera
7.8
1 Ratings
0% below category average
Attended device access00 Ratings10.01 Ratings
Unattended device access00 Ratings10.01 Ratings
Mobile device access00 Ratings1.01 Ratings
Virtual device access00 Ratings10.01 Ratings
Multiple-display support00 Ratings7.01 Ratings
Multiple concurrent sessions00 Ratings9.01 Ratings
Best Alternatives
Action1Atera
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Action1Atera
Likelihood to Recommend
10.0
(6 ratings)
9.1
(82 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(4 ratings)
Usability
-
(0 ratings)
9.4
(29 ratings)
Support Rating
-
(0 ratings)
9.0
(5 ratings)
User Testimonials
Action1Atera
Likelihood to Recommend
Action1
If you need a solution to help you remotely manage your endpoints this is a no-brainer. I highly recommend signing up for the trial and pushing the agent out to a few endpoints to test
Read full review
Atera
Atera does a great job of making it easy to get to all system information in one place, from user workstations all the way through servers to core network infrastructure. Access to tools to manage devices is nicely integrated into the interface and feels natural to use. Setup and use of Atera is extremely intuitive. It took less than 30 days to get it fully setup and working in our environment.
Read full review
Pros
Action1
  • Customer service and support team are easy to reach and response time is really fast
  • Interface is really user friendly and easy to use
Read full review
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
Read full review
Cons
Action1
  • I wish the remote connection has a file transfer feature.
  • I hope Action1 will implement DLP and Secure Web Gateway features in the future.
Read full review
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Likelihood to Renew
Action1
No answers on this topic
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Read full review
Usability
Action1
No answers on this topic
Atera
Atera is designed very user-friendly for IT teams to quickly identify and resolve issues before they become major problems with automated administrative tasks and saves lots of time, real-time monitoring helps monitor all the devices through the central console and offers a range of features and tools to help streamline IT management, including ticket management and patch management.
Read full review
Support Rating
Action1
No answers on this topic
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Alternatives Considered
Action1
Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Read full review
Atera
Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, you might add systems that are going to be quickly retired once you get a lay of the land. Having no extra cost for that, frees you up to analyze every nook & cranny of a network. This has been huge for us.
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Return on Investment
Action1
  • ROI = Time saved for us.
  • The Action1 agent has allowed us to maintain the security of our endpoints by allowing us to update all software on our fleet of devices.
Read full review
Atera
  • Time is money, and Atera has saved us a significant amount of time in supporting our customers. Before Atera, we would have to walk to the office of where the issue is to be able to fix even the most simple of tasks. And more often than not, it would actually take more time to walk to/from these locations that it took to resolve the issue itself. Now, with the ability of remote support, we can easily jump into a computer and resolve the issue instantly.
  • Atera has also helped us to save money through the integration of Emsisoft Antivirus. Previously we would have to buy a set number of licenses for all of our devices upfront for a whole year, whether we used that many or not. Now with the integration of Emsisoft, we now only have to pay $1 per install per month. We have recently implemented this at our site so we have not been able to determine the exact amount of money saved, but at this rate it is looking like we will be saving thousands!
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ScreenShots

Action1 Screenshots

Screenshot of Action1 DashboardScreenshot of Action1 Patch ManagementScreenshot of Action1 Software DeploymentScreenshot of Action1 Endpoint ManagementScreenshot of Action1 Vulnerabilities ViewScreenshot of Action1 Vulnerabilities Remediation

Atera Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of