Action1 supports patch management with a scalable platform configurable in 5 minutes. It integrates real-time vulnerability assessment and automated remediation
for third-party software and OS, peer-to-peer patch distribution, and IT
ecosystem integrations, to ensure continuous patch compliance, and to reduce ransomware and security risks . Action1 is certified
for SOC 2/ISO 27001 and is used by enterprises to manage endpoints globally.
The company was founded by…
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Atera
Score 8.8 out of 10
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Atera's Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform supports organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. Atera’s platform features: Windows, Mac, and Linux agents and support Proactive IT management capabilities help address potential…
After looking at different solutions, Action1 [Cloud Remote Monitoring and Management Solution] was the perfect fit for us that delivered all of the features we wanted without being as costly as some of the others alternatives we've looked at. There was no minimum endpoint …
[Action1 Cloud Remote Monitoring and Management Solution is a] really great tool for organizations looking at a solution that doesn't rely on on-premise infrastructure to manage multiple sites or work-from-home devices. As long as the endpoints are connected to the internet they will show as online in the system.
If you want an extremely small, easy-to-install setup for your servers that manages your machine's IT part hassle-free and integrates with some amazing third-party tools at decent pricing, you should definitely go forward with Atera. However, the tool does have certain limitations on aspects like features and customization, so do check if Atera has those features you require before subscription or trial.
Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.
Color schemes. The website provides a light and dark theme, but I would like more options to customize screen colors for my preference and ease of viewing.
A common language custom report builder. A query like report or alert builder to complement just selecting data points.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Action1 is intuitive. The menu items to the left are self-explanatory and easy to navigate. The learning curve is minimal to get started. It is worth exploring guides for deploying custom or pre-built scripts from the library.Automations are also very simple to understand and navigate. Again, reading an overview or a guide gives you a better understanding all the options available.To get the full benefit of Action1, consult the how-to articles and documentation.
Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Action1 Cloud Remote Monitoring and Management Solution may not be as feature rich as SCCM and Intune, but it does its job without having to set up and support additional infrastructure on your network. It's more user friendly than ManageEngine's Desktop Central but does most of the same tasks you would be getting from ManageEngine's cloud version of their desktop management system.
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
Saved hours per week on patching and able to ensure a 100% patching success rate.
Able to create custom alerting on potential problems as well as able to create some automation to automatically address problems.
Improved support to our remote locations and users.
Custom deployments allow us to have a mechanism to deploy custom applications we build as well as other third party applications we need to distribute.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
