What users are saying about
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Project Management

    7.4

    ActiveCollab

    74%

    Replicon Polaris PSA

    Feature Set Not Supported
    N/A
    ActiveCollab ranks higher in 14/14 features

    Task Management

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Resource Management

    7.0
    70%
    7 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.8
    88%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    6.3
    63%
    10 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Team Collaboration

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.0
    70%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Document Management

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    Email integration

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Mobile Access

    3.0
    30%
    9 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    9.9
    99%
    8 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.8
    88%
    7 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.5

    ActiveCollab

    75%

    Replicon Polaris PSA

    Feature Set Not Supported
    N/A
    ActiveCollab ranks higher in 4/4 features

    Quotes/estimates

    6.9
    69%
    7 Ratings
    N/A
    0 Ratings

    Invoicing

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Replicon Polaris PSA is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    ActiveCollab

    80%
    12 Ratings
    10.0

    Replicon Polaris PSA

    100%
    4 Ratings

    Support Rating

    7.1

    ActiveCollab

    71%
    6 Ratings

    Replicon Polaris PSA

    N/A
    0 Ratings

    Likelihood to Recommend

    ActiveCollab

    Scenarios where ActiveCollab works well1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy.2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
    tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
    the middle of writing something i.e a comment on story and get interrupted,
    it retains what you wrote.4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page.5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etcScenarios where ActiveCollab did not work well1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that.2) Sorting capability is not their under invoicing3) It did not work well for larger teams4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












    Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

    Replicon Polaris PSA

    It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
    Anonymous | TrustRadius Reviewer

    Pros

    ActiveCollab

    • Great for project and task assignments, project workflow and communications.
    • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
    • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
    • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
    Jorden Beatty | TrustRadius Reviewer

    Replicon Polaris PSA

    • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
    • It's so easy use & maintain.
    • Support team is really impressive, seem to know their product.
    • Reporting is a breeze.
    Rose Hill | TrustRadius Reviewer

    Cons

    ActiveCollab

    • Does not maintain default categories for tasks
    • Makes information difficult to share with others not on AC
    • Relies on other people to track their time correctly in categories for estimates
    • Mobile app is very hard to use and not user-friendly if you are working with multiple projects
    Anonymous | TrustRadius Reviewer

    Replicon Polaris PSA

    • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
    • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
    • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
    • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
    Meredith Buckley | TrustRadius Reviewer

    Pricing Details

    ActiveCollab

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $6.25

    Starting Price

    $7 per member/per month

    ActiveCollab Editions & Modules

    On-premise Edition
    Self-Hosted Plan$999.001
    1. license
    SaaS Edition
    ActiveCollab Project Management$7.001
    1. per member/per month
    Additional Pricing Details

    Replicon Polaris PSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Replicon Polaris PSA Editions & Modules

    Additional Pricing Details

    Support Rating

    ActiveCollab

    ActiveCollab 7.1
    Based on 6 answers
    We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.
    Nancy Ross | TrustRadius Reviewer

    Replicon Polaris PSA

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ActiveCollab

    ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.
    Mike Muller | TrustRadius Reviewer

    Replicon Polaris PSA

    We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ActiveCollab

    • Allows our team to stay organized and keep conversations on tasks.
    • The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.
    • Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).
    Ali Zakeri | TrustRadius Reviewer

    Replicon Polaris PSA

    • No negative; we just use it for timesheets.
    Erin Peretti | TrustRadius Reviewer

    Screenshots

    Add comparison