What users are saying about
31 Ratings
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Score 7.4 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy.2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote.4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page.5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etcScenarios where ActiveCollab did not work well1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that.2) Sorting capability is not their under invoicing3) It did not work well for larger teams4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG | TrustRadius Reviewer

Replicon Polaris PSA

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

ActiveCollab
7.9
Replicon Polaris PSA
Task Management
ActiveCollab
8.2
Replicon Polaris PSA
Resource Management
ActiveCollab
7.0
Replicon Polaris PSA
Gantt Charts
ActiveCollab
8.6
Replicon Polaris PSA
Scheduling
ActiveCollab
6.2
Replicon Polaris PSA
Workflow Automation
ActiveCollab
7.0
Replicon Polaris PSA
Team Collaboration
ActiveCollab
7.2
Replicon Polaris PSA
Support for Agile Methodology
ActiveCollab
8.9
Replicon Polaris PSA
Support for Waterfall Methodology
ActiveCollab
7.0
Replicon Polaris PSA
Document Management
ActiveCollab
7.8
Replicon Polaris PSA
Email integration
ActiveCollab
8.4
Replicon Polaris PSA
Mobile Access
ActiveCollab
9.6
Replicon Polaris PSA
Timesheet Tracking
ActiveCollab
9.9
Replicon Polaris PSA
Change request and Case Management
ActiveCollab
8.6
Replicon Polaris PSA
Budget and Expense Management
ActiveCollab
5.9
Replicon Polaris PSA

Professional Services Automation

ActiveCollab
7.4
Replicon Polaris PSA
Quotes/estimates
ActiveCollab
6.8
Replicon Polaris PSA
Invoicing
ActiveCollab
6.8
Replicon Polaris PSA
Project & financial reporting
ActiveCollab
8.4
Replicon Polaris PSA
Integration with accounting software
ActiveCollab
7.7
Replicon Polaris PSA

Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
Jorden Beatty | TrustRadius Reviewer

Replicon Polaris PSA

  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
Rose Hill | TrustRadius Reviewer

Cons

ActiveCollab

  • Individual comments cannot be linked to. This makes it more difficult to reference a comment or question.
  • Unnecessary features cannot be turned off. Since we use it primarily for communication, it would be ideal to turn off tasks etc. that are not needed or be able to move discussions as the first screen.
  • There isn't an easy way to set up different projects under the same client.
Nancy Ross | TrustRadius Reviewer

Replicon Polaris PSA

  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Meredith Buckley | TrustRadius Reviewer

Support Rating

ActiveCollab

ActiveCollab 7.2
Based on 3 answers
The support team is responsive to requests and their annual support fees are reasonable. Honestly, we don't have to contact them much. Updates happen automatically and the platform is very solid and does not require a lot of support. Documentation is good and the platform is easy to learn.
Mike Muller | TrustRadius Reviewer

Replicon Polaris PSA

No score
No answers yet
No answers on this topic

Alternatives Considered

ActiveCollab

I have used multiple project management platforms such as ActiveCollab, JIRA, Trello, etc. Trello has great visualization with their (Kanban Board) board system and support drag and drop functionality for managing tasks. ActiveCollab, however, does not have the fancy visualization, but is very powerful when it comes to ticketing, task management, task delegation, time tracking, etc.
Ali Zakeri | TrustRadius Reviewer

Replicon Polaris PSA

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
Anonymous | TrustRadius Reviewer

Return on Investment

ActiveCollab

  • It has saved us a TON of money (literally thousands) in project management software.
  • It has helped us gain clients because we can show them the template of what they will see and give them access to it. When others don't have software that does this.
  • Positive impact on ROI based on the time it's saving compared to our previous PM software.
Chris Lesner | TrustRadius Reviewer

Replicon Polaris PSA

  • Improvement in tracking employee hours & time off.
  • Improvement in assigning employee to projects.
  • Improvement for the account managers to track what is happening to their projects.
Rose Hill | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveCollab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$6.25*

* per member, per month, annual billing

ActiveCollab Editions & Modules

On-premise Edition
Self-Hosted Plan$999.001
  1. license
SaaS Edition
ActiveCollab Project Management$7.001
  1. per member/per month
Additional Pricing Details

Replicon Polaris PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Replicon Polaris PSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ActiveCollab
7.4
Replicon Polaris PSA
8.0

Support Rating

ActiveCollab
7.2
Replicon Polaris PSA

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